Hello all. Is there a standard path for upgrading a MC Standard annual license (prepaid) to an Ultimate one? I'm evaluating MC right now, got a 1 month standard license. If I decide to stay with MC, at the end of that one month I'd probably get one year of MC Standard. If, after let's say...

Hello, I want to upgrade my ProTools perpetual version, but when I am going to change the payment options in the option: "Provide your payment details", it goes to "Change Payment Processor" and then it shows an error: " We are unable to process your request at this time. Apologies...

Hello all, I just upgraded my imac to macOs Monterey. Since then I've had trouble to open my Avid MC 2018.9. I've tried to uninstall it but it leaves me with following message: 'an error in the preuninstall task cancelld the uninstall'. My mac is an iMac, 4.2 Ghz Quad-Core Intel Core...

G'day there Richard! Media Composer itself does not check for updates/auto update. By logging into your Avid account , you'll be able to see the latest version your subscription/Support Plan entitles you to. Since version 8.5 was released on the 29.01.16, I'm going to assume you don't...

I've just purchased a subscription upgrade from MC Standard to MC Ultimate, but when I entered my System ID on the product portal it gave me an error message stating it was already associated with my account. How does one resolve this? (Attempted to call to get this resolved but was just told my...

Hi everyone, I'm currently running AVID Symphony 2018.10 on windows 10. I'm migrating to a Z840 Dual Zeon workstation with 64GB of RAM and a Nvidia Quadro RX 5000 graphics card. I have many older projects that I am still working on. Will there be any compatibilty problems working with previous...

Greetings, I built this computer for a 4K project on Premiere. Windows 10 64 bit, 32GB RAM,i7processor, AMD5700XT Graphics card, ASUS PRIME Z390-A motherboard. On my other computer, a Windows 7 PRO, I have AVID 8.4.4 running. I want to upgrade my AVID license for my new computer but I am not sure if...

Good morning to all, I have just picked up an ISIS 5000 with Windows storage server standard 2007. What is the most recent version of windows storage server that can be installed on ISIS 5000 16 HDD? When upgrading Windows to ISIS 5000, is there a risk for the video files? Thanks.

Since upgrading to version 2020.8, Avid now crashes when trying to play AMA linked AVCHD files in the source monitor. I would like to downgrade to 2020.6, but that version is not listed in the Download Center. -- Michael

Hi, we're currently running one machine at our company with an annual Media Composer subscription (2019.7). We just now realized, that bin sharing isn't supported in the "regular" version of MC and that we need MC Ultimate in order to have full bin sharing capability. How would I go...