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  • Re: v2021.3 - Titler + cripples Media Composer

    Hi Mike 2021.3 had minor Titler+ changes in that we added: Creating Text Boxes Opacity Control for Gradient Color Change to Cursor 2021.5 didnt have any new changes except bug fixes and we expect the next 4-5 releases to improve the titler which a heavy focus this fall. I dont know if there are any specifics you coud share on your experiences exactly
    Posted to MC Titler+ Forum (Forum) by Marianna on Fri, May 21 2021
  • Re: Subclips will not load into Source monitor from script

    [quote user="Tim"] Hi Bruno, I opened a case with customer support today. Fingers crossed this can be fixed quickly. [/quote] HI Tim.... yes it will be fixed in 2021.6 - I cloned the case that Chrstino was working on and closed and this was logged as a bug MCCET-4148. I responded back to the case just a bit ago with the info on it. My apologies
    Posted to Avid Media Composer - Mac (Forum) by Marianna on Fri, May 21 2021
  • Re: Avid helpline not working

    Ian Carl and I just tried it and it is working fine. Do you need help? If so what the issue and I can create acase and get support on it asap. Marianna
    Posted to Get Started Fast (Forum) by Marianna on Wed, May 12 2021
  • SOLVED | Important Platform Down | 5/11/2021

    SOLVED - No more issues as of 5/12/2021 Due to Salesforce platform issues out of our control, Avid is currently experiencing outages impacting multiple systems and services . We are actively working to resolve these issues but you won't be able to create your own case in MyAvid and access the Knowledge base etc.... Raff and or I will update you
    Posted to Licensing Options (Forum) by Marianna on Tue, May 11 2021
  • Re: Can’t open bin by clicking .avb file

    Hey Team Community Great news I got from Monika this weekend.... I wanted to let you know that we have fixed a long standing ask in the forums. Double clicking a bin file (.avb) in Windows now works in MC 2020.12.2 and 2021.6 next month when it comes out. Monika has been working with Netflix on this bug ( MCCET-4051 ) and I wanted to let the peeps here
    Posted to Avid Media Composer - PC (Forum) by Marianna on Mon, May 10 2021
  • Re: Upgraded OS and now Composer wont start

    Hi Mark You always need to "Phone Home" at least once per year with a deactivation and a reactivation to updated the servier and your license to the latest renewal you made. Email me the system ID and MyAvid email and I will assist marianna
    Posted to Avid Media Composer - Mac (Forum) by Marianna on Mon, May 10 2021
  • Re: Support? What support?

    [quote user="Scottydog"] I have had a suport contract for years and now really do not know what I am paying for. I used to be able to phone. Now, although the renewal fee has doubled, I get the message that my plan does not include phone support. When I go to the support portal and enter my current contract #, it says no such contract # exists
    Posted to Avid Media Composer - PC (Forum) by Marianna on Tue, May 4 2021
  • Re: Avid NEXIS 2020.7.6???

    Jeroen According to Ed the product manager.... We did the 2020.7.6 patch after 2021.3.0 to back port the most critical fixes for a couple of customers that were reticent to go to 2021.3 (2021.3 has additional features and other changes). Overall we still recommend 2021.3.x (and this back patch will not be a typical thing going forward) XOXO Marianna
    Posted to NEXIS Storage & NEXIS | EDGE (Forum) by Marianna on Thu, Apr 15 2021
  • Re: Login reguired when already linked.

    [quote user="butterfly"] I have been searching for several hours to solve this issue. Came to a teacher with students with the same problem. But in the thread it was not solved. Could you please help? I am linked, but still MCF won't open, giving the same message over and over again. I have also tried to sync account, signed out and in
    Posted to Media Composer | First Forum (Forum) by Marianna on Thu, Apr 15 2021
  • Re: Importing from iPhone

    Marluc One of the ways I do it as I sometimes get video from different iphone models is Install and run the iPhone Video to Avid Converter on your Mac, then click "Add Video" button to browse and load your recorded iPhone videos which you've transferred to your Mac. you can also use handbrake or Shutterencoder too. Note: Batch conversion
    Posted to Avid Media Composer - Mac (Forum) by Marianna on Thu, Apr 15 2021
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