Latest post Mon, Aug 8 2022 1:43 PM by chirpIm. 3 replies.
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  • Fri, Aug 5 2022 5:14 PM

    • chirpIm
    • Not Ranked
    • Joined on Fri, Aug 5 2022
    • Posts 2
    • Points 20

    Can't login to Avid Link because Profile screen empty

     

    I'm expecting  a login screen here as I've seen on other systems.

     

    I left it sitting like this for over an hour

    https://imgur.com/PM2BiDX

     

     

    Suddenly the login fields and buttons popped up after that long time.

     

    But it just sits at

    https://imgur.com/kDXFnxu

    https://imgur.com/kDXFnxu

     

     

    And finally it says:

    https://imgur.com/5HOdCGs

     

    What's going on? Internet is open for this system.

  • Sat, Aug 6 2022 3:37 PM In reply to

    Re: Can't login to Avid Link because Profile screen empty

    Hi, 

    I will foward this on. 

    For the time being can you re-install Avid Link and Media Composer? See if that does anything at all?

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.6 | Sibelius Artist 22022.5

  • Sun, Aug 7 2022 3:25 PM In reply to

    Re: Can't login to Avid Link because Profile screen empty

    Try it now. Occasionally the login service is down for temporary internal upates. If not, and you're still sown, then please email me at chris.bove@avidcom and I can assist. 

    2014 MacPro 6;1 "trashcan" on Monterey with MC 2022.7. 2019 MBP (Intel) with BigSur running MC 2021.12.2 2014 MBP (Intel) with Mojave running... [view my complete system specs]

    Email me to create a support case: chris.bove@avid.com 

    ------

    Chris Bové
    Avid Online Community Manager

  • Mon, Aug 8 2022 1:43 PM In reply to

    • chirpIm
    • Not Ranked
    • Joined on Fri, Aug 5 2022
    • Posts 2
    • Points 20

    Re: Can't login to Avid Link because Profile screen empty

    Hi, I have uninstalled:

     

    Avid Cloud Client Services

    Avid Link

    Avid Media Composer

    PACE License Support Win64

     

    Then rebooted.

    Then used the installer again:

    Install Media Composer.exe

     

    This is only occurring on one system, whereas the other 6 or 7 where users will be using media composer login no problem.

     

     

     

     

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