Latest post Fri, Aug 5 2022 10:16 AM by upscalevalley1. 7 replies.
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  • Thu, Jun 2 2022 3:28 AM

    • pdinatale
    • Not Ranked
    • Joined on Fri, Jul 23 2010
    • Posts 6
    • Points 110

    Media Composer Won't start after export error

    Greetings,

    MC will not launch.

    I could not export a cut becasue I was getting an error that stated - could not load export seeting. So I restarted my workstation, and now MC will not launch - it crashes immediatly and opens the crash report. I've been ediitng all day without any issues, and nothing was updated while I was working. I uninstalled and reinstalled MC to no avail - same issue, same report.

    I've pasted the top portion of the crash report in hopes that someone can decipher the culprit.

    Thank you in advance

    Paul

     

    Process:               AvidMediaComposer [2393]

    Path:                  /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidMediaComposer

    Identifier:            com.avid.mediacomposer

    Version:               22.4.0.56108 (22.4.0)

    Code Type:             X86-64 (Native)

    Parent Process:        launchd [1]

    User ID:               501

     

    Date/Time:             2022-06-01 22:06:59.0251 -0400

    OS Version:            macOS 12.3.1 (21E258)

    Report Version:        12

    Anonymous UUID:        AC9F24F2-BC74-EEF8-C647-9EA2FDF1BCD8

     

     

    Time Awake Since Boot: 960 seconds

     

    System Integrity Protection: enabled

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       UNKNOWN_0xD at 0x0000000000000000

    Exception Codes:       0x000000000000000d, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

    Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

    Terminating Process:   exc handler [2393]

     

    VM Region Info: 0 is not in any region.  Bytes before following region: 4507119616

          REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

          UNUSED SPACE AT START

    --->  

          __TEXT                      10ca53000-10fffb000    [ 53.7M] r-x/r-x SM=COW  ...MediaComposer

     

    Thread 0 Crashed::  Dispatch queue: com.apple.main-thread

    0   AvidCore                             0x11a21f97f AVCloseFile(fileRec**) + 97

    1   AvidCore                             0x11a2e6273 LogFile2::~LogFile2() + 35

    2   AvidCore                             0x11a2e63a1 AppEventLog::~AppEventLog() + 51

    3   AvidCore                             0x11a2e64f0 AppEventLog::Exit() + 26

    4   AvidMediaComposer                    0x10cae1526 MediaComposerApp::Exit() + 1792

    5   libUIshell.dylib                     0x11afb4756 AApplication::Go() + 190

    6   AvidMediaComposer                    0x10cabef5d main + 783

    7   dyld                                 0x117d4f51e start + 462

  • Thu, Jun 2 2022 10:29 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,856
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    Re: Media Composer Won't start after export error

    Hello pdinatale,

      Try rebuilding the site settings files it might help. Here's the FAQ for that.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Jun 2 2022 3:36 PM In reply to

    • pdinatale
    • Not Ranked
    • Joined on Fri, Jul 23 2010
    • Posts 6
    • Points 110

    Re: Media Composer Won't start after export error

    Thanks Ralph,

    I just tried, and got the same results. I've never experienced this before.

    It's curious that it's only Media Composer, as all my other apps open just fine. I creted a new MAC OS user profile and tried launch it with that user setting, but MC crashed immediately (like 2 seconds after trying to open the app).

    Pasting the full report in hopes that someone can help.

    Mind you, nothing has changes in my setup for months. I was editing just fine, but restarted becasue of an export crash, and now MC will not launch.

     

    -------------------------------------

    Translated Report (Full Report Below)

    -------------------------------------

     

    Process:               AvidMediaComposer [8776]

    Path:                  /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidMediaComposer

    Identifier:            com.avid.mediacomposer

    Version:               22.4.0.56108 (22.4.0)

    Code Type:             X86-64 (Native)

    Parent Process:        launchd [1]

    User ID:               501

     

    Date/Time:             2022-06-02 11:20:12.4501 -0400

    OS Version:            macOS 12.3.1 (21E258)

    Report Version:        12

    Anonymous UUID:        AC9F24F2-BC74-EEF8-C647-9EA2FDF1BCD8

     

     

    Time Awake Since Boot: 9000 seconds

     

    System Integrity Protection: enabled

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       UNKNOWN_0xD at 0x0000000000000000

    Exception Codes:       0x000000000000000d, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

    Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

    Terminating Process:   exc handler [8776]

     

    VM Region Info: 0 is not in any region.  Bytes before following region: 4376989696

          REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

          UNUSED SPACE AT START

    --->  

          __TEXT                      104e39000-1083e1000    [ 53.7M] r-x/r-x SM=COW  ...MediaComposer

     

    Thread 0 Crashed::  Dispatch queue: com.apple.main-thread

    0   AvidCore                             0x1124f797f AVCloseFile(fileRec**) + 97

    1   AvidCore                             0x1125be273 LogFile2::~LogFile2() + 35

    2   AvidCore                             0x1125be3a1 AppEventLog::~AppEventLog() + 51

    3   AvidCore                             0x1125be4f0 AppEventLog::Exit() + 26

    4   AvidMediaComposer                   0x104ec7526 MediaComposerApp::Exit() + 1792

    5   libUIshell.dylib                     0x1132fb756 AApplication::Go() + 190

    6   AvidMediaComposer                   0x104ea4f5d main + 783

    7   dyld                                 0x10c60a51e start + 462

     

    Thread 1:

    0   libsystem_pthread.dylib          0x7ff807a64f48 start_wqthread + 0

     

    Thread 2:

    0   libsystem_pthread.dylib          0x7ff807a64f48 start_wqthread + 0

     

    Thread 3:

    0   libsystem_pthread.dylib          0x7ff807a64f48 start_wqthread + 0

     

    Thread 4:

    0   libsystem_pthread.dylib          0x7ff807a64f48 start_wqthread + 0

     

    Thread 5:: Qt bearer thread

    0   libsystem_kernel.dylib            0x7ff807a330aa poll + 10

    1   QtCore                               0x10ba9b060 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 480

    2   QtCore                               0x10ba9c7c2 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 978

    3   QtCore                               0x10ba36b9f QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431

    4   QtCore                               0x10b858593 QThread::exec() + 131

    5   QtCore                               0x10b8594b9 QThreadPrivate::start(void*) + 329

    6   libsystem_pthread.dylib          0x7ff807a694e1 _pthread_start + 125

    7   libsystem_pthread.dylib          0x7ff807a64f6b thread_start + 15

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x48535641e5894855  rbx: 0x000000010b3ece60  rcx: 0x0000000000000000  rdx: 0x00000000000b2380

      rdi: 0x00007ff7bb0c5540  rsi: 0x00000000fffffbff  rbp: 0x00007ff7bb0c5630  rsp: 0x00007ff7bb0c5520

       r8: 0x00007fb742f513e0   r9: 0x00007fb742f45d20  r10: 0x00007fb742f45e80  r11: 0x000000000000013a

      r12: 0x00007fb733024808  r13: 0x00007ff7bb0c6840  r14: 0x0000000000000000  r15: 0x000000010b3ece80

      rip: 0x00000001124f797f  rfl: 0x0000000000010202  cr2: 0x000000010b477d60

     

    Logical CPU:     2

    Error Code:      0x00000000 

    Trap Number:     13

     

    Thread 0 instruction stream:

      48 89 e5 41 57 41 56 41-55 41 54 53 48 81 ec e8  H..AWAVAUATSH...

      00 00 00 49 89 ff 48 8b-05 5c 37 39 00 48 8b 00  ...I..H..\79.H..

      48 89 45 d0 48 8d bd 10-ff ff ff e8 c7 0d 09 00  H.E.H...........

      4d 85 ff 75 28 48 8d 3d-45 15 36 00 48 8d 35 4e  M..u(H.=E.6.H.5N

      15 36 00 ba 46 06 00 00-e8 bf 3e 06 00 84 c0 74  .6..F.....>....t

      0c 48 8d 3d cb 83 35 00-e8 7e ce 29 00 49 8b 07  .H.=..5..~.).I..

     [81]38 4b 53 49 44 74 28-48 8d 3d 8a 15 36 00 48  .8KSIDt(H.=..6.H <==

      8d 35 1b 15 36 00 ba 47-06 00 00 e8 8c 3e 06 00  .5..6..G.....>..

      84 c0 74 0c 48 8d 3d 98-83 35 00 e8 4b ce 29 00  ..t.H.=..5..K.).

      b8 10 00 00 00 48 03 05-6d 35 39 00 48 89 85 68  .....H..m59.H..h

      ff ff ff 48 8d 3d bf db-3d 00 48 89 bd 70 ff ff  ...H.=..=.H..p..

      ff 48 c7 85 78 ff ff ff-00 00 00 00 66 c7 45 80  .H..x.......f.E.

     

    Binary Images:

           0x11249e000 -        0x112889fff com.avid.AvidCore (5.12.0) <80542d27-3736-3ccb-9a4f-7c6cd3584307> /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/Frameworks/AvidCore.framework/Versions/A/AvidCore

           0x104e39000 -        0x1083e0fff com.avid.mediacomposer (22.4.0.56108) <7fa19051-86f4-36cc-8e03-4291f80c4c7f> /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidMediaComposer

           0x1132a2000 -        0x1133bdfff libUIshell.dylib (*) <23976368-a676-3144-90ba-5e1e98aa0b42> /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/libUIshell.dylib

           0x10c605000 -        0x10c670fff dyld (*) <dd9e80de-fb3b-349b-96a4-46874ad34d11> /usr/lib/dyld

        0x7ff807a63000 -     0x7ff807a6efff libsystem_pthread.dylib (*) <2f6c275d-7e14-3d31-a924-e1bb41d2415f> /usr/lib/system/libsystem_pthread.dylib

        0x7ff807a2b000 -     0x7ff807a62fff libsystem_kernel.dylib (*) <26a59789-b846-3ed4-96dc-8dbef3c0c8e7> /usr/lib/system/libsystem_kernel.dylib

           0x10b838000 -        0x10bda6fff org.qt-project.QtCore (5.15) <e8141aa0-a4e7-3aa0-8eb3-18bc389a193b> /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=1.8G resident=0K(0%) swapped_out_or_unallocated=1.8G(100%)

    Writable regions: Total=1.5G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.5G(100%)

     

                                    VIRTUAL   REGION 

    REGION TYPE                        SIZE    COUNT (non-coalesced) 

    ===========                     =======  ======= 

    Activity Tracing                   256K        1 

    ColorSync                          220K       24 

    CoreServices                       624K        2 

    Foundation                          16K        1 

    Kernel Alloc Once                    8K        1 

    MALLOC                           338.3M       64 

    MALLOC guard page                   48K        9 

    MALLOC_MEDIUM (reserved)         840.0M        7         reserved VM address space (unallocated)

    MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)

    STACK GUARD                       56.0M        6 

    Stack                             10.5M        6 

    VM_ALLOCATE                         40K       10 

    VM_ALLOCATE (reserved)              64K        1         reserved VM address space (unallocated)

    __DATA                            66.4M      687 

    __DATA_CONST                      31.3M      344 

    __DATA_DIRTY                      1701K      221 

    __FONT_DATA                          4K        1 

    __GLSLBUILTINS                    5176K        1 

    __LINKEDIT                       953.0M      133 

    __OBJC_RO                         82.6M        1 

    __OBJC_RW                         3200K        2 

    __TEXT                           911.1M      658 

    __UNICODE                          592K        1 

    dyld private memory               3072K        3 

    mapped file                       76.5M       29 

    shared memory                      768K       16 

    ===========                     =======  ======= 

    TOTAL                              3.7G     2230 

    TOTAL, minus reserved VM space     2.5G     2230 

     

     

     

    -----------

    Full Report

    -----------

     

    {"app_name":"AvidMediaComposer","timestamp":"2022-06-02 11:20:12.00 -0400","app_version":"22.4.0.56108","slice_uuid":"7fa19051-86f4-36cc-8e03-4291f80c4c7f","build_version":"22.4.0","platform":1,"bundleID":"com.avid.mediacomposer","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"F10FB0E9-2B75-4D78-B1A5-4FA23675A03D","name":"AvidMediaComposer"}

    {

      "uptime" : 9000,

      "procLaunch" : "2022-06-02 11:20:03.0205 -0400",

      "procRole" : "Foreground",

      "version" : 2,

      "userID" : 501,

      "deployVersion" : 210,

      "modelCode" : "iMac19,1",

      "procStartAbsTime" : 9055156173216,

      "coalitionID" : 3358,

      "osVersion" : {

        "train" : "macOS 12.3.1",

        "build" : "21E258",

        "releaseType" : "User"

      },

      "captureTime" : "2022-06-02 11:20:12.4501 -0400",

      "incident" : "F10FB0E9-2B75-4D78-B1A5-4FA23675A03D",

      "bug_type" : "309",

      "pid" : 8776,

      "procExitAbsTime" : 9064584991006,

      "cpuType" : "X86-64",

      "procName" : "AvidMediaComposer",

      "procPath" : "\/Applications\/Avid Media Composer\/AvidMediaComposer.app\/Contents\/MacOS\/AvidMediaComposer",

      "bundleInfo" : {"CFBundleShortVersionString":"22.4.0.56108","CFBundleVersion":"22.4.0","CFBundleIdentifier":"com.avid.mediacomposer"},

      "storeInfo" : {"deviceIdentifierForVendor":"7133185E-DFA9-539D-A6B7-57ACD765D889","thirdParty":true},

      "parentProc" : "launchd",

      "parentPid" : 1,

      "coalitionName" : "com.avid.mediacomposer",

      "crashReporterKey" : "AC9F24F2-BC74-EEF8-C647-9EA2FDF1BCD8",

      "sip" : "enabled",

      "vmRegionInfo" : "0 is not in any region.  Bytes before following region: 4376989696\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      104e39000-1083e1000    [ 53.7M] r-x\/r-x SM=COW  ...MediaComposer",

      "isCorpse" : 1,

      "exception" : {"codes":"0x000000000000000d, 0x0000000000000000","rawCodes":[13,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"UNKNOWN_0xD at 0x0000000000000000"},

      "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":8776},

      "vmregioninfo" : "0 is not in any region.  Bytes before following region: 4376989696\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      104e39000-1083e1000    [ 53.7M] r-x\/r-x SM=COW  ...MediaComposer",

      "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

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  • Mon, Jun 27 2022 9:19 PM In reply to

    Re: Media Composer Won't start after export error

    Hello, I just had exact same issue today for me.  Ugh.

    Have you had any luck yet?

    Andy

     

  • Mon, Jun 27 2022 9:37 PM In reply to

    • pdinatale
    • Not Ranked
    • Joined on Fri, Jul 23 2010
    • Posts 6
    • Points 110

    Re: Media Composer Won't start after export error

    Yeah man, 

    For Mac Users: Go to Users / Shared / AvidMediaComposer then delete the Avid FatalErrorReports folder. Avid will launch after that. I've done this 4x since my initial post.

    Unfortunaley, I only know the solution for Mac Users, but I assume you can find the FatalErrorReports folder using a similar path on a PC.

     

    Hope this helps.

    PD

  • Mon, Jun 27 2022 11:01 PM In reply to

    Re: Media Composer Won't start after export error

    PD,

    That fixed it. I'm on a mac so easy to find. huge Thank you!

  • Mon, Jul 4 2022 9:26 AM In reply to

    • robwarner
    • Not Ranked
    • Joined on Sun, Oct 2 2016
    • Posts 1
    • Points 5

    Re: Media Composer Won't start after export error

    Massive thank you for that.  Life-saver

  • Fri, Aug 5 2022 10:16 AM In reply to

    Re: Media Composer Won't start after export error

    It helped. I have been using mac and the porocedure you suggested was quite good at working. Thank you so much.Sleep

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