Latest post Tue, Aug 9 2022 6:24 PM by CommandShiftEscape. 10 replies.
Page 1 of 1 (11 items)
Sort Posts: Previous Next
  • Fri, Apr 23 2021 5:55 PM

    • Jokar
    • Not Ranked
    • Joined on Fri, Apr 23 2021
    • Posts 0
    • Points 0

    Media Composer won't open

    I work on Windows 10.

    I downloaded the newest version of Media composer(2021.3) a few days ago and today I wanted to launch it.

    I would get the window that asks you to choose a way to verify the product so like always, I chose Avid Link (2021.2.1) in which I was signed in. The window would disappear only to reappear after a few seconds. In short, Media Composer wouldnt launch. 

    So I reinstalled Avid Link. Tried again. Nothing.

    Thinking it might be because of the newest version, I uninstalled Media Composer completely and got an older Version from the Download Center (2020.12). After restarting the PC, it still doesn't work. When I click the icon, I swiftly see the icon pop up and disappear in the task bar, then nothing happens for a looong time before i get the message that I don't have the entitlement for MC First. Which yeah, I dont, I only have the student version of Media Composer and my subscribtion is still valid until October. So I don't know why and how I can tell Avid to not try and launch MC First?

     

  • Tue, Apr 27 2021 9:37 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,856
    • Points 31,605
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Media Composer won't open

    Hello Jokar,

      Search for the Avid Link app and launch it. After that click the Products tab>License, check that your MC Edu license is activated. Report back.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Tue, Apr 27 2021 9:51 AM In reply to

    • Jokar
    • Not Ranked
    • Joined on Fri, Apr 23 2021
    • Posts 0
    • Points 0

    Re: Media Composer won't open

  • Tue, Apr 27 2021 10:10 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,856
    • Points 31,605
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Media Composer won't open

    I manually deactivated the MC license on the server. Please log out/in Avid Link and reactivate MC.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Tue, Apr 27 2021 11:39 AM In reply to

    • Jokar
    • Not Ranked
    • Joined on Fri, Apr 23 2021
    • Posts 0
    • Points 0

    Re: Media Composer won't open

    I relaunched Avid Link but even tho I wasn't logged in yet, I could check the Media Composer License and it was still active.

    I tried to deactivate it myself now but it gave me an error reading "No connection to license server" which makes sense when you say you deactivated it there already. So in my Avid Link it still shows activated, even tho I'm not logged in.

  • Mon, May 3 2021 10:49 AM In reply to

    • Jokar
    • Not Ranked
    • Joined on Fri, Apr 23 2021
    • Posts 0
    • Points 0

    Re: Media Composer won't open

    So that is it then?

    No solution? I'm just gonna keep paying for a software I can't use? Even tho I'm supposed to have

    access to ExpertPlus support, I'm not getting any support at all?

    Excuse me, but I'm really fed up with the lack of support of this company.

    I tried filling out one of these forms but they make absolutly no sense to me.  I'm trying to get help with Avid Link

    and/or Media Composer Ulitmate but there's no option for it on the forms?!

    Then I tried calling the help line but it says the number is not connected (german help line).

    The forum is and was really my last resort.

    I really wonder how this company is still considered industry standard with a support like that.

  • Mon, May 3 2021 11:42 AM In reply to

    Re: Media Composer won't open

    Jokar:

    So that is it then?

    Send Raff an email (raff.condalor@avid.com).  He monitors a lot of online forums, and may not have seen that you still need help.

    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Feb 3 2022 12:58 PM In reply to

    • Leyla J
    • Not Ranked
    • Joined on Thu, Feb 3 2022
    • Posts 0
    • Points 0

    Re: Media Composer won't open

    I do have exactly the same problem right now... did you find a solution?

     

    Greetings, Leyla

  • Sun, Jul 31 2022 10:34 PM In reply to

    • thecobh
    • Not Ranked
    • Joined on Fri, Jun 27 2014
    • Posts 0
    • Points 0

    Re: Media Composer won't open

    Why is it that i pay for 8 licenses and I can't use any of them?

  • Tue, Aug 9 2022 6:24 PM In reply to

    Re: Media Composer won't open

    Hello Ralph - I am having a similar problem. The difference is mine is the MC Ultimate full year license, and it hangs on the "initializing plugin: AvidTitlerPlus.avx" screen. Any solutions? Thanks.

  • Wed, Aug 10 2022 9:57 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,856
    • Points 31,605
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Media Composer won't open

    thecobh:

    Why is it that i pay for 8 licenses and I can't use any of them?

     

      Can you email your MyAvid account. I will check the license satatus.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
Page 1 of 1 (11 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller