Hello Pro Video Community!  Here at Avid, we are always looking for great communicators to add to our Pro Video Moderator team and with new products coming, a new younger generation upon us – now is the time to join!   

Have a neat workaround you wish to share with others? Looking to educate the share your knowledge?  Like to be known as an influencer and able to assist though that need help?  Whether you are a seasoned professional, and educator, part of our Avid Learning program, or an Avid Certified Service Rep., we would love you to become part of the Avid Community. The Video Pro Community Forums provide people with an opportunity to learn from existing experiences and offer a space for feedback and learning. We’re reaching out to the community to see if there are any folks out there who would like to serve and help.

If you’re interested in joining the team, there are two things we ask you to do first.

(1) Scroll down and read the list of duties to make sure this is something you can realistically do. This is a voluntary role and one where you need to fully understand the tasks that would be entrusted to you.  It shouldn’t be a lot of work, but being a moderator isn’t for everyone!

(2) To apply, send your login name and the name of the forum you want to assist in, along with the reason why you would make a strong contributor to that forum (what qualities or experiences you may have), to raff.condalor@avid.com  If there are openings in the forum and your application is approved, Avid will assign your login name moderator privileges. Either way, you will be notified within 3 business days.

The main tasks that customer moderators would be responsible for can be summarized as follows:

• Foster a sense of community, caring, and responsiveness in the assigned forum by glancing at it daily. This can be done easily by getting involved in discussions, responding to posts (especially those no one else responds to them), and offering support.

• Monitor the assigned forum for abusive posts, unauthorized spam or advertisements, copyright infringements, any sort of harassment, and any other violations of our community forum guidelines (https://community.avid.com/forums/terms.aspx)
• Bring critical technical and support/service issues and trends to Avid’s attention.

• Cross-post messages to all forums that are moderated (if you moderate more than one) to ensure maximum exposure of information.

• Participate in communications with the Avid personnel who monitor and watch the forums.

Note: The Avid Community Forums are not an official customer support channel for Avid. If customers require direct assistance or prefer to contact Avid support staff directly, they are directed to the Knowledge Base and the support portal.