Latest post Thu, Jun 1 2017 2:50 PM by Marianna. 8 replies.
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  • Thu, Feb 23 2017 6:56 PM

    Two Issues, Upgrading and Phrasefind not finding anything

    We currently are having a few issue with PhraseFind v2

    1. Can't figuare out how to get an upgrade to work. Purchased a PhraseFind v2.0 upgrade, and have my PhraseFind 1.0 activation box/code. But that's as far as it goes.  Can't activate 1.0 on 8.8 and 2.0 gives me a "Prior product is not correct for this Upgrade Licenese" error.  Also can't add 1.0 to my.avid account.

    2. I have PhraseFind 2.0 activated on 2 other system. On both system PhraseFind finds nothing, reutrning zero results. Indexing lights are green but no results in 2 different projects. Both are Macs running 8.8, one is OS 11.12 the other is OS 11.11, connected to ISIS.

    Please reach out to support for assistance.

    Thanks!

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  • Thu, Feb 23 2017 9:12 PM In reply to

    • RalphC
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    Re: Two Issues, Upgrading and Phrasefind not finding anything

    Jackrabbit416:

    So we currently are having a few issue with PhraseFind 2

     

    1. Can't figuare out how to get an upgrade to work. Purchased a PhraseFind 2.0 upgrade, and have my PhraseFind 1.0 activation box/code. But that's as far as it goes. Can't activate 1.0 on 8.8 and 2.0 gives me a "Prior product is not correct for this Upgrade Licenese" error. Also can't add 1.0 to my.avid account.

    Standby I will create a case for this upgrade error.

     

    Thanks,

    RalphC

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Feb 23 2017 9:24 PM In reply to

    • RalphC
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    Re: Two Issues, Upgrading and Phrasefind not finding anything

    Here is the case PF upgrade 03154060.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Feb 23 2017 9:36 PM In reply to

    • RalphC
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    Re: Two Issues, Upgrading and Phrasefind not finding anything

    Jackrabbit416:
    2. I have PhraseFind 2.0 activated on 2 other system. On both system PhraseFind finds nothing, reutrning zero results. Indexing lights are green but no results in 2 different projects. Both are Macs running 8.8, one is OS 11.12 the other is OS 11.11, connected to ISIS.

     

    I entered separate case for the PF issue 03154074. Support team will investigate this.

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Fri, Feb 24 2017 12:35 AM In reply to

    Re: Two Issues, Upgrading and Phrasefind not finding anything

    Thanks Ralph, is there anything I need to do to get this cases linked to My.Avid support account. Not seeing them listed there. 

    Thanks!

  • Fri, Feb 24 2017 12:37 AM In reply to

    Re: Two Issues, Upgrading and Phrasefind not finding anything

    I do have a case for the Phrase find not finding anything issue. Case Number 03153889

  • Fri, Feb 24 2017 2:07 PM In reply to

    • RalphC
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    Re: Two Issues, Upgrading and Phrasefind not finding anything

    Jackrabbit416:

    Thanks Ralph, is there anything I need to do to get this cases linked to My.Avid support account. Not seeing them listed there. 

    Thanks!

    It should be listed now in the All Cases.

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Jun 1 2017 2:21 PM In reply to

    • JoeProcopio
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    Re: Two Issues, Upgrading and Phrasefind not finding anything

    did you get a solution to the Phrase Find not finding anything?  I'm experiencing the exact same thing on one of my systems (MCv8.8.2).

    everything looks correct, but when you hit the Phrase Find button, nothing.  

    Unfortunately, we only have 1 version of the plugin so I cannot test things on another system AND the system it's on has a heavy deadline for the job he's on.

    Any more news?

    MC v8.x on 5,1 and 6,1 Mac Pros, ISIS 5000 with 192TB of storage. [view my complete system specs]

    Joe Procopio Broadway Video AVID|DS Artist AVID Tech

  • Thu, Jun 1 2017 2:50 PM In reply to

    • Marianna
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    Re: Two Issues, Upgrading and Phrasefind not finding anything

    Joe

    You have a 1.0 to 2.0 upgrade to PF?  can you email me the activation ID's for both 1.0 and 2.0 and your system ID.

    marianna

    Sr. Director | Customer Experience [view my complete system specs]
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