Latest post Wed, Dec 7 2011 8:40 PM by camoscato. 9 replies.
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  • Wed, Dec 7 2011 2:18 PM

    • warlock2572
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    • Toronto
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    3rd party serials

    Hi

    Recently I purchased the Media Compser 5.5 update on the Avid web store, and got the free upgrade to 6.0. I was able to download and use 6.0, but its not showing up in my products in my account (only 5.5 is).

    Also, I want to use the 3rd party programs it comes with like Avid FX. From what I read I was supose to be issued a serial number by e-mail, but I wasn't. Again, nothing is showing up in my account.

    I contacted Avid sales, and they told me to contact tech support, but I can't find an e-mail for that.

    Any suggestions?

    Avid Media Composer 8.5 with Matrox MX02 Mini Window 10 Pro 64 bit Intel i7 4770K Geforce GTX 760 16 gigs ram [view my complete system specs]
  • Wed, Dec 7 2011 2:37 PM In reply to

    • E-GoRe
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    • Ontario
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    Re: 3rd party serials

    Maybe this number will help.

    Tel: 650-731-6100
    Fax: 650-731-6375

    Monday - Thursday 8am-5pm PST, Friday 8am-4pm PST

  • Wed, Dec 7 2011 2:41 PM In reply to

    Re: 3rd party serials

    Hi,

    Here's how to get the licenses for the third party stuff:

    http://avid.force.com/pkb/LegacySearch?DocId=424031

    If you run into any problems, here's a "how to get support" post that's got a lot of good info:

    http://community.avid.com/forums/t/99212.aspx

    If after all that you're still having trouble, reply to this thread and we'll help!

    ciao,
    Carl 

    Media Composer 2022.12 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Dec 7 2011 3:32 PM In reply to

    • warlock2572
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    Re: 3rd party serials

    I found that page, and it says

    "Purchases made on the Avid Webstore:

    Customers who purchase new systems or upgrades through the Avid Store will be issued serial numbers via email and can be access in "My Account" at http://store.avid.com"

    but I wasn't e-mailed, and they are not in my account. I was hoping for an e-mail address, but I guess I'll have to call them

    Thanks for the responses.

    Avid Media Composer 8.5 with Matrox MX02 Mini Window 10 Pro 64 bit Intel i7 4770K Geforce GTX 760 16 gigs ram [view my complete system specs]
  • Wed, Dec 7 2011 3:36 PM In reply to

    Re: 3rd party serials

    warlock2572:
    I was hoping for an e-mail address, but I guess I'll have to call them

    Calling them should work.  If they give you any trouble, post back here and we'll get it figured out.

    Media Composer 2022.12 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Dec 7 2011 3:47 PM In reply to

    • GT
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • South Africa
    • Posts 432
    • Points 4,665

    Re: 3rd party serials

    Have you tried this:

    Customers who purchased Media Composer 5.5, Symphony 5.5 or Newscutter 9.5 between October 15 and November 14 2011 who qualify free editor upgrades via the “Protect” program are also entitled to 3rd Party Production Suite software.

    These customers can request their 3rd party serial numbers by emailing videoreghelp@avid.com with
    "Production Suite License Request" in the subject and providing their Name, Email, Phone Number, and System ID(s) in the body of the email.

    MC Ver 8.7, Intel Core I5, NVidia Quadro FX 570, 16Gb Ram, 250 Gb system drive, 2 Tb Render/Media drive, Windows 7 64bit Pro, QT 7.6.6 [view my complete system specs]
  • Wed, Dec 7 2011 3:49 PM In reply to

    Re: 3rd party serials

    Nice catch, Graham.  Thanks!

    Media Composer 2022.12 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Dec 7 2011 4:26 PM In reply to

    • warlock2572
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    • Joined on Wed, Mar 4 2009
    • Toronto
    • Posts 131
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    Re: 3rd party serials

    yeah, good find!

    They should have put that information in the confirmation when I upgraded. Don't know why they bury it.

    Avid Media Composer 8.5 with Matrox MX02 Mini Window 10 Pro 64 bit Intel i7 4770K Geforce GTX 760 16 gigs ram [view my complete system specs]
  • Wed, Dec 7 2011 7:59 PM In reply to

    • warlock2572
    • Not Ranked
    • Joined on Wed, Mar 4 2009
    • Toronto
    • Posts 131
    • Points 1,710

    Re: 3rd party serials

    They responded with my serials

    YAY   Big Smile

    thanks again

    Avid Media Composer 8.5 with Matrox MX02 Mini Window 10 Pro 64 bit Intel i7 4770K Geforce GTX 760 16 gigs ram [view my complete system specs]
  • Wed, Dec 7 2011 8:40 PM In reply to

    Re: 3rd party serials

    Glad to hear it's all under control!

    Media Composer 2022.12 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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