Latest post Tue, Oct 12 2010 7:19 PM by slabross. 3 replies.
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  • Tue, Oct 12 2010 1:00 AM

    • Geo77
    • Not Ranked
    • Joined on Mon, May 31 2010
    • Posts 19
    • Points 285

    MMC cannot open the file

    i cannot open the avid ds support console  to install th avid ds lic file.

    iam getting the following error  MMC cannot open the file C:/ programfiles/avid/DS_v10.3/customer service.. etc.

    I had this problem before about few months back .. "Mike from this forum" sent me alink for  a microsoft hotfix. it worked earlier  the same link doesnt seam to work .. is there any workaround?

    iam on xw8400.

    This what Mike sent me last time..

    Re: Installing ds10.3
    By M-Edit in Avid DS

    Hmmm, seems this Micsosoft Knowledge Base article
    delas with with this problem...

    http://support.microsoft.com/kb/326574

    There's a hotfix that should take care of it.

    //mike

     

  • Tue, Oct 12 2010 1:11 AM In reply to

    • Geo77
    • Not Ranked
    • Joined on Mon, May 31 2010
    • Posts 19
    • Points 285

    Re: MMC cannot open the file

    However there is a link to select the hot fix. but when i click it it says this product is not for the current version of windows.   iam on xp 64 bit.

    it worked lastime and not now??? really confuced.. pls help

     

  • Tue, Oct 12 2010 12:11 PM In reply to

    • tonyjover
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Birmingham UK
    • Posts 397
    • Points 4,735
    • Moderator: Avid DS

    Re: MMC cannot open the file

    Hi,

    Does your username have Administrator rights?  This isn't a problem I've seen before. 

    wrt the Hotfix - it's already been installed so won't need to be done again.  That's not your problem.

     

    Whatever, you can install your license by going to C:\Program Files\Avid\DS_v10.3\dslicman.exe

     

    All the rest of the Support Console tools are available at Start\All Programs\Avid\AvidDSv10.3\Tools\

     

     

    Tony

  • Tue, Oct 12 2010 7:19 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal, Quebec, Canada
    • Posts 938
    • Points 9,690
    • Avid Employee
      Moderator: Avid DS

    Re: MMC cannot open the file

    What Tony answered is all good.

    But let me warn you that if something as basic as mmc does not open on your system, I would strongly doubt the stability and integrity of your operating system.

    Under the Start button, click Run.  Type mmc and press enter.  Can Windows open its own Console1 on screen?  If not, your XP installation is faulty...

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    Avid
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