Hello,

for several months I have had a problem with "media composer first" when I start "Media Composer" it gives me the error message "I don't know how to find a license. Contact Customer Service".

I've tried everything, reinstall all avid software

delete all avid files and folders in win 10 and reinstall

update all drivers, ilink, sentinel and it keeps throwing the same message, it's maddening.

Any solution?

Thanks

Start Avid Link. You may have to login again in order to get the license.

this does not work

That's unusual. First, try contacting Customer Support and see if they can help you to get the license. Second, trying viewing this thread: https://community.avid.com/forums/t/202873.aspx If that doesn't fix the problem look for RalphC. Click on his name and choose to send an Email.

Thanks for the help,

I've read some threads where they have the same problem.

I'll try to contact Ralph.