Latest post Thu, Nov 10 2022 8:05 PM by RCVIljoen. 8 replies.
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  • Wed, Nov 9 2022 10:50 PM

    • RCVIljoen
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    • Joined on Mon, Oct 29 2012
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    Forced to use Trial version

    I've run into a problem with the subscription model of Avid. Every time I try to launch Avid and click the option to activate using Link, avid never ends up launching and I have to use "Trial" mode which does launch avid. I am logged in, my Avid license is activated.

    I haven't had time to troubleshoot this because of the jobs but how can I go back to using the version I paid for?

     

    Thanks for any help

    MacBook Pro, 10.14.6 [view my complete system specs]
  • Wed, Nov 9 2022 11:04 PM In reply to

    Re: Forced to use Trial version

    Sure thing:
    1) Launch Media Composer

    2) As soon as you clicked on the icon to launch it, press and hold the "w" key. This brings up the window where you can tell it NOT to launch the trial.

    Email me to create a support case: chris.bove@avid.com 

    ------

    Chris Bové
    Avid Online Community Manager

  • Wed, Nov 9 2022 11:57 PM In reply to

    • RCVIljoen
    • Not Ranked
    • Joined on Mon, Oct 29 2012
    • Posts 39
    • Points 515

    Re: Forced to use Trial version

    Thanks Chris - but when I choose Avid Link, Avid never launches. It's open but it just never moves on from that Activation window. I'm paid up, I've used it for years this way, and I logged into the site to make sure everything's working.

     

    MacBook Pro, 10.14.6 [view my complete system specs]
  • Thu, Nov 10 2022 12:24 AM In reply to

    • RCVIljoen
    • Not Ranked
    • Joined on Mon, Oct 29 2012
    • Posts 39
    • Points 515

    Re: Forced to use Trial version

    This screenshot shows that my paid license is unavailable - any way to re-activate it?


    MacBook Pro, 10.14.6 [view my complete system specs]
  • Thu, Nov 10 2022 2:02 PM In reply to

    Re: Forced to use Trial version

    Has the license been used on a different machine? It looks like Avid thinks the license is in use elsewhere so unavialble.

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET (Retired Early 2022)

     

    Still offering training and support for: QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more.

    Mainly delivered remotely via zoom but onsite possible.

     

    T 07581 201248 | E pat@vet-training.co.uk

     

  • Thu, Nov 10 2022 4:06 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,892
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    Re: Forced to use Trial version

    The system ID appears activated on this machine with Device ID 3618262799324310266708711. I can manually deactivate for you, I need your go signal.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Nov 10 2022 4:31 PM In reply to

    • RCVIljoen
    • Not Ranked
    • Joined on Mon, Oct 29 2012
    • Posts 39
    • Points 515

    Re: Forced to use Trial version

    This avid is specifically on my Avid system which I keep at this version - it's not ever been used on another device (I bought this pre-64 bit system just for this Avid). Would deactivating then re-activating help you think?

     

    I appreciate your help

    MacBook Pro, 10.14.6 [view my complete system specs]
  • Thu, Nov 10 2022 5:15 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,892
    • Points 31,995
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: Forced to use Trial version

    Deactivating the system ID from the server will free up the license. I already reset the license. If that doesn't work, send me an email let's continue offline.




    RalphC.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Nov 10 2022 8:05 PM In reply to

    • RCVIljoen
    • Not Ranked
    • Joined on Mon, Oct 29 2012
    • Posts 39
    • Points 515

    Re: Forced to use Trial version

    That did it! Thank you so much. I will try and figure out how this problem happened in the first place so I don't recreate it.

    MacBook Pro, 10.14.6 [view my complete system specs]
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