Latest post Mon, Dec 19 2022 12:03 PM by njay286. 7 replies.
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  • Thu, Oct 27 2022 11:26 AM

    Media Composer renewed even though deselected no renew box only wanted 1 month

    I guess the can't stop won't stop tag line is true,. Cannot find any support to stop Media Composer from renewing after wanting only one month. Who can I speak to for cancellation and refund. Did this because I couldnot successfully transfer my license to another computer now being renewed even though deselected renew. Please help.

     

    Thanks

  • Thu, Oct 27 2022 12:45 PM In reply to

    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    chris.bove@avid.com

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Thu, Oct 27 2022 12:50 PM In reply to

    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    I am very certain I deselected Auto renew at time of purchase and have just gone in to deselect again. Is it possible it defaulted to auto renew? Thanks for email will contact later. All the best

  • Thu, Oct 27 2022 1:07 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    Hello,

      I started a Webstore ticket for you. Support will reach out to assist you.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Oct 27 2022 1:08 PM In reply to

    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    Raff Condalor create a Webstore ticket for you. He sees that your Auto Renewal is set to OFF. Webstore support should get back to you to sort this out.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Sat, Dec 17 2022 11:48 PM In reply to

    • njay286
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    • Joined on Sat, Dec 17 2022
    • Posts 2
    • Points 20

    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    Hello. I have the same problem. Purchased a monthly subscription, directly TURNED OFF the Autorenew Box because i just needed it for one month but did get charged for a new month... But i do not want that. Can you help me please. Thx!

  • Sun, Dec 18 2022 5:56 AM In reply to

    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    njay286:

    Hello. I have the same problem. Purchased a monthly subscription, directly TURNED OFF the Autorenew Box because i just needed it for one month but did get charged for a new month... But i do not want that. Can you help me please. Thx!

    Click the contact button on RalphC's post and send him an email. He can help you.

     

    Media Composer 2022.12 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Dec 19 2022 12:03 PM In reply to

    • njay286
    • Not Ranked
    • Joined on Sat, Dec 17 2022
    • Posts 2
    • Points 20

    Re: Media Composer renewed even though deselected no renew box only wanted 1 month

    Thank you. I will get in contact with RalphC.

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