I guess the can't stop won't stop tag line is true,. Cannot find any support to stop Media Composer from renewing after wanting only one month. Who can I speak to for cancellation and refund. Did this because I couldnot successfully transfer my license to another computer now being renewed even though deselected renew. Please help.

Thanks

chris.bove@avid.com

I am very certain I deselected Auto renew at time of purchase and have just gone in to deselect again. Is it possible it defaulted to auto renew? Thanks for email will contact later. All the best

Hello,

  I started a Webstore ticket for you. Support will reach out to assist you.

Thanks,

RalphC

Raff Condalor create a Webstore ticket for you. He sees that your Auto Renewal is set to OFF. Webstore support should get back to you to sort this out.

Hello. I have the same problem. Purchased a monthly subscription, directly TURNED OFF the Autorenew Box because i just needed it for one month but did get charged for a new month... But i do not want that. Can you help me please. Thx!

njay286:

Hello. I have the same problem. Purchased a monthly subscription, directly TURNED OFF the Autorenew Box because i just needed it for one month but did get charged for a new month... But i do not want that. Can you help me please. Thx!

Click the contact button on RalphC's post and send him an email. He can help you.

Thank you. I will get in contact with RalphC.