Latest post Thu, Sep 15 2022 5:32 PM by RalphC. 1 replies.
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  • Thu, Sep 15 2022 4:05 PM

    Cannot open Avid Media Composer Ultimate

    Hello!

    I have a paid subscription to AVID Media Composer Ultimate and it was working perfectly but suddenly I can't open my Avid. I've uninstalled and reinstalled Avid twice with no luck. My operating system is Mac OS Big Sur Version 11.6.7.

    When I open Avid I see this:

    "Electronic Activation. Activate with Avid Link." I select "I want to activate my software using Avid Link." Then it takes me to Avid Link. I see that the Media Composer icon is a bit greyed out. But it says "Installed 2022.7." When I click "License" and then "Use License" it then says "Activation Failed." It says the License is "Available."

    Please help!

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  • Thu, Sep 15 2022 5:32 PM In reply to

    • RalphC
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    Re: Cannot open Avid Media Composer Ultimate

    Hi ashleygilmour_editor,

       I checked your email. It looks like the support team has already fixed the issue. Are you up and running?

     

     

    Thanks,

    RalphC

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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