Latest post Wed, Sep 14 2022 9:40 AM by camoscato. 3 replies.
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  • Mon, Sep 12 2022 9:36 AM

    Picture freezes but audio plays

    Hello, been having this problem at work. 

    Occasionally when working normally, and frequently when working with multiple camera and the Quad cam tool, the picture freezes while audio plays like normal. It's fixed by restarting Media Composer but happens again a few minutes to an hour later. What could be causing this?

     

    Avid Media Composer 2018.12.15

    Intel Core i7 10700K CPU@3.80GHZ, 32GB RAM, Win10 Pro 21H2

    Intel UHD Graphics 630 driver version 27.20.100.9415

  • Tue, Sep 13 2022 12:56 PM In reply to

    Re: Picture freezes but audio plays

    Consider this case closed, updating the drivers solved the issue. Lesson learned, never trust Windows Update when it says it's up to date, always check the card makers website...

    Sorry for wasting your time.

  • Wed, Sep 14 2022 9:29 AM In reply to

    Re: Picture freezes but audio plays

    Hi, 

    Are you working in a shared storage enviroment?

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Wed, Sep 14 2022 9:40 AM In reply to

    Re: Picture freezes but audio plays

    StrictlyJohan:

    Consider this case closed, updating the drivers solved the issue. Lesson learned, never trust Windows Update when it says it's up to date, always check the card makers website...

    Sorry for wasting your time.

    No problem, and thank you for posting the solution.

     

    Media Composer 2022.10 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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