Latest post Fri, Sep 9 2022 7:47 PM by Jeroen van Eekeres. 7 replies.
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  • Thu, Sep 8 2022 2:31 PM

    • Callum
    • Not Ranked
    • Joined on Tue, Oct 15 2013
    • Glasgow
    • Posts 12
    • Points 165

    Media Composer Takes 34 Minutes to Open

    This freshly rebuilt Z4 takes on average 35 minutes to open AVID. Crashes on almost every click. Video below:

    We have 21 suites and around 4-5 are experiencing this issue. Certified HP Z4s.
    Trashed MC state, settings, reinstalled MC, reinstalled Windows, ran netstat, changed NIC, changed 1/10gig, changed to motherboard NIC, tried different NVIDIA drivers, cleared caches, cleared AMA, cleared Attic etc etc. This didn't happen on this machine on MC 2019. Completely unusable.
    Media Composer also crashes when clicking outside Media Composer, opening, renaming bins etc

    VIDEO:

    https://youtu.be/XO4uLViDlmU

    Windows 10 Pro 64-bit 2xIntel Xeon E5 v3 @ 2.60GHz (Dual CPU) 64gig RAM 4gig NVIDIA Quadro K5200 Hewlett-Packard 2129 Motherboard [view my complete system specs]
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  • Thu, Sep 8 2022 4:57 PM In reply to

    Re: Media Composer Takes 34 Minutes to Open

    1. Have you tried clearing the AMA management folder?

     

    2. Unmounted all drives, including Nexis and NAS?

     

    3. Uninstall any video I/O device?

     

     

    MC 2022, W11, ASUS z690m, Intel 13900K, Gigabyte 3080Ti Waterforce, 128GB RAM, Samsung 980 Pro M2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2019, Big... [view my complete system specs]
  • Thu, Sep 8 2022 5:20 PM In reply to

    Re: Media Composer Takes 34 Minutes to Open

    Hi,

    This can happen if you have an 'empty' drive (no media), typically a card reader or a usb to sata adapter, mounted.

    Try to disable the drive in the bios or see if you can remove the drive letter in disk management. 

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Thu, Sep 8 2022 6:41 PM In reply to

    Re: Media Composer Takes 34 Minutes to Open

    Good point Jeroen.

     

    Also, optical drives.

    MC 2022, W11, ASUS z690m, Intel 13900K, Gigabyte 3080Ti Waterforce, 128GB RAM, Samsung 980 Pro M2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2019, Big... [view my complete system specs]
  • Fri, Sep 9 2022 8:25 AM In reply to

    • Callum
    • Not Ranked
    • Joined on Tue, Oct 15 2013
    • Glasgow
    • Posts 12
    • Points 165

    Re: Media Composer Takes 34 Minutes to Open

    Ahh thankyou! It could be the 16tb G-raid with no AVID Media Folders on it. It's also HFS+ running via MacDrive just to add to the confusion.

    Seems to open much faster when everything (Nexus, Drives etc) are unmounted. But I'll sadly need to have these drives mounted to work. Blasting away the MC state and AMA folders only reduced opening time to around 12 minute, which is an improvement.

    Windows 10 Pro 64-bit 2xIntel Xeon E5 v3 @ 2.60GHz (Dual CPU) 64gig RAM 4gig NVIDIA Quadro K5200 Hewlett-Packard 2129 Motherboard [view my complete system specs]
  • Fri, Sep 9 2022 9:51 AM In reply to

    Re: Media Composer Takes 34 Minutes to Open

    Hi,

    Although 12 minutes is still too long, unless it is indexing Avid Mediafiles folders, you understand where it comes from.

    As you said you already freshly rebuild, I assume doing a windows 10/11 reset, a Z4, I assume you were able to test the system without HFS+, any external drives, nexis client and/or other network drives mounted. In other words a clean Z4 with only windows and Media composer. That should be opening normally. If it is not you need to start investigating the basic setup.

    Regarding Nexis. In any network, duplicate IP conflicts and duplicate hostnames, can cause big problems. Nexis is especially sensitive to this. If 2 machines with the same hostname exist on a network, the editors often keep having crashes, issues trying to write pmr/mdb files to the same location or start scanning eachothers files.

    Finally, avoid Nexis client 2021.5.x and 2021.8.x. It can randomly block access to folders on the Nexis.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Fri, Sep 9 2022 7:18 PM In reply to

    • ck123
    • Top 500 Contributor
    • Joined on Wed, Jul 17 2013
    • PA
    • Posts 231
    • Points 2,925

    Re: Media Composer Takes 34 Minutes to Open

    Have you check the health of your drives? This sounds like a failing drive. You can download a program called Hard Disk Sentinel and it can give you a health gauge for you drives.

    HP zBook 17 G3, G4, G5, G6; HP z220, HP z240, HP z420, HP z440, HP z840, HP Z4 G4, HP Z2 mini G4, Z2 mini G5, Dell Precision 3420 & 3430, Dell Precision... [view my complete system specs]
  • Fri, Sep 9 2022 7:47 PM In reply to

    Re: Media Composer Takes 34 Minutes to Open

    ck123:
    Hard Disk Sentinel

    Yes Must have utility on any system especially editing, airspeed and Isis 5x00.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

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