Latest post Wed, Sep 15 2021 11:01 AM by RalphC. 1 replies.
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  • Sun, Sep 12 2021 7:59 PM

    • davidovm
    • Not Ranked
    • Joined on Sun, Sep 12 2021
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    • Points 0

    Account merger

    Hi there, I apologize if I am posting in the wrong forum, but I couldn't find one with my specific issue. I am using a Media Composer subscription through my school but mistakenly did not use my school email address to create my account. I then created a new account with my school email address, not realizing that I could have changed the email address associated with the original account, and now I am unable to change it since I am using my school email for the new account.

    Does anyone know any way that I can go about merging the two accounts and using my school email going forward, or how to delete the second account I made so that I may change the email on the original account? Sorry, I know this is kind of a dumb mess I got myself into, but any help would be appreciated! Thank you!

  • Wed, Sep 15 2021 11:01 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,905
    • Points 32,090
    • Avid Customer Advocate
      Avid Customer Service
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    Re: Account merger

    Hi davidovm,

       Since this involves privacy, let's take this offline. Email me the details.



    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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