Latest post Fri, Jun 18 2021 2:53 PM by RalphC. 6 replies.
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  • Mon, Jun 14 2021 1:18 PM

    My media composer product is not showing up in "my products"

    My media composer product not showing up in "my products"

    Not sure if anyone from Avid looks at these forums or anyone has had the same experiance.

    My subscription actually is listed in Cancelled subscriptions but seams to have been deleted from active products and now i cant ring the tech support place becase i dont seam to be registered now due to this error

    Any help would be greatly preaciated

    Mac version specs Running media composer 8.1 Model Name: Mac Pro Model Identifier: MacPro5,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8... [view my complete system specs]
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  • Mon, Jun 14 2021 1:49 PM In reply to

    Re: My media composer product is not showing up in "my products"

    Hi andy221173,

    andy221173:
    Not sure if anyone from Avid looks at these forums
    The forum is mostly watched by volunteer moderators who are editors, not Avid employees. We can help with 'how to' questions or escalating possible bugs to Avid for investigation, but we don't have access to user accounts, 'My Avid' accounts, or licensing information. For a problem like yours, I'd suggest you send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

     

    Media Composer 2022.10 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Jun 14 2021 8:22 PM In reply to

    Re: My media composer product is not showing up in "my products"

    Many thanks for the contact thats very kind of you.

    Mac version specs Running media composer 8.1 Model Name: Mac Pro Model Identifier: MacPro5,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8... [view my complete system specs]
  • Tue, Jun 15 2021 11:08 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,876
    • Points 31,825
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    Re: My media composer product is not showing up in "my products"

    Hi andy221173,

    andy221173:
    Not sure if anyone from Avid looks at these forums or anyone has had the same experiance.

     

    Yes, very much active on Forums and we have a bunch of Moderators reading to assist as well. Please email me I will help.



    Thanks,
    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Fri, Jun 18 2021 1:07 PM In reply to

    Re: My media composer product is not showing up in "my products"

    I have sent  a mail to the address the chap put above..Did you receive it ok?

    Mac version specs Running media composer 8.1 Model Name: Mac Pro Model Identifier: MacPro5,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8... [view my complete system specs]
  • Fri, Jun 18 2021 1:09 PM In reply to

    Re: My media composer product is not showing up in "my products"

    hopfully it didnt go into you junk my e mail is email address removed

    Mac version specs Running media composer 8.1 Model Name: Mac Pro Model Identifier: MacPro5,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8... [view my complete system specs]
  • Fri, Jun 18 2021 2:53 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,876
    • Points 31,825
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: My media composer product is not showing up in "my products"

    I did not get any email from you. I checked your account you have two canceled Media Composer. First got cancelled on Cancelled On: Aug 08, 2020 the other expired on Jul 02, 2020.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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