Latest post Fri, Sep 24 2021 5:37 AM by Norbert Kottmann. 19 replies.
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  • Tue, May 25 2021 8:48 PM

    MC refuses to play, but everything else is fine

    Everything in Avid functions normally, can open and save bins, media operations etc - essentially, 100% a working MC.  But it suddenly decides it simply will not play.   The play button turns green, but no sequence will play.   Restarting Avid sometomes fixes it, sometomes a full system restart is required.   I hope the answer isn't "Create a new user", because I've had to do that so many times now and it's a massive pain recreateing everything.   But that's usually the answer, right?

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Tue, May 25 2021 8:52 PM In reply to

    • BLKDOG
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    Re: MC refuses to play, but everything else is fine

    What version of Composer? I am seeting the same thing on the same MBP using 2021.3. My use is not heavy, or crucial, so I have not really pursued it. Going to try to create a new user though because I did not do that when upgrading from 2020.12

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  • Tue, May 25 2021 8:55 PM In reply to

    Re: MC refuses to play, but everything else is fine

    MC 2021.3

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Tue, May 25 2021 9:00 PM In reply to

    • BLKDOG
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    Re: MC refuses to play, but everything else is fine

    Thanks. I'll let you know what happens after I create a new User

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Tue, May 25 2021 9:01 PM In reply to

    Re: MC refuses to play, but everything else is fine

    After you've done that, I'm assuming you're building a tool to allow us to create a new user and import our old settings.   Right?

    😂

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Tue, May 25 2021 9:04 PM In reply to

    • BLKDOG
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    Re: MC refuses to play, but everything else is fine

    You don't need a tool. Just open your old settings file and drag the setting you want into the setting window in Composer.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

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  • Tue, May 25 2021 9:07 PM In reply to

    Re: MC refuses to play, but everything else is fine

    Try trashing MC State (in the Settings folder).

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Tue, May 25 2021 9:38 PM In reply to

    Re: MC refuses to play, but everything else is fine

    BLKDOG:

    You don't need a tool. Just open your old settings file and drag the setting you want into the setting window in Composer.

    That is something I would really like to be able to do, but I'm not clear on the process.   Can you explain with a little more detail?

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Tue, May 25 2021 9:38 PM In reply to

    Re: MC refuses to play, but everything else is fine

    Trashed MCState, made no difference.

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Tue, May 25 2021 10:26 PM In reply to

    • BLKDOG
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    Re: MC refuses to play, but everything else is fine

    So far, the new user seems to have fixed it. Will need to take it through a whole session to be sure

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Tue, May 25 2021 10:39 PM In reply to

    Re: MC refuses to play, but everything else is fine

    Now I'm confident I don't even need to restart Avid, or change anything.   I just keep letting it time out trying to play, or leave it alone for a bit, and eventually it will play.

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Tue, May 25 2021 10:57 PM In reply to

    Re: MC refuses to play, but everything else is fine

    I created a new user, still having the problem.   It's really frustrating, I'm grinding to a halt today because of it.

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
  • Wed, May 26 2021 12:28 PM In reply to

    • BLKDOG
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    Re: MC refuses to play, but everything else is fine

    Phillip, Are you also running OS 11.3 on that Mac?

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Wed, May 26 2021 12:50 PM In reply to

    Re: MC refuses to play, but everything else is fine

    Hi.

    Is this happening in every project you have?

    Where is your media storaded?

    When you play a sequence. Does it happen the same or it is something that happens playing a specific sequence?

    If so. Are linking media or regular.imported media?

    cj

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  • Thu, May 27 2021 12:50 AM In reply to

    Re: MC refuses to play, but everything else is fine

    Yes, this seems to happen on any project.

    Media is stored on external Thunderbolt RAID, direct connected.

    This can happen when playing any sequence.

    I have no linked media, it's all imported as MXF.

    I updated to 2021.5 last night, but have seen the same problem today.   As another user pointed out, it does seem to have something to do with application switching.   If I switch to Safari or Mail and then back, it seems more likely to happen - but definitely not every time.  It has also happened right after starting up MC.

    I have seen it all afternoon with any sequence in my project, or with source clips, both AV and audio only.   Mostly, I just keep hittting play/stop until it eventually will play.  I've decided restarting Avid isn't much help.

    Finally, I was seeing this happen frequently under Catalina until last week's update to 11.x, so I don't see the update to 11.3 or .4 as being the issue?

    MBP 2020, 2.5Ghz 8 Core, 64GB RAM, 8GB VRAM [view my complete system specs]
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