Latest post Tue, Nov 24 2020 2:15 PM by Marianna. 1 replies.
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  • Tue, Nov 24 2020 2:09 PM

    • dmfreeman
    • Top 50 Contributor
    • Joined on Fri, Nov 4 2005
    • Michigan
    • Posts 1,867
    • Points 24,745

    How to Enter Redemption Code From Online Reseller

    I purchased a one year extension for MC via VideoGuys.  I thought I had entered the code properly, however, I am still seeing the original November 2021 date after doing so.  The available fields do not show anyplace to logically place the redemption code.

    Please assist


    Dennis Freeman

    Finally figured it out.  I had disable the auto renewal first.  Then the field came up to enter the redemption code.  put it in and "Voila" the code was extended and the expiration date was corrected.

    This particular area of the MyAvid site is not very intuitive.

    Media Composer 2019.6, BCC Continuum 12.5, , Boris Red 5.6., Asus P9X79 Pro Motherboard with Intel 3930K Processor. 32 gigs DDR3 ram, Windows 10 Pro 1803... [view my complete system specs]
  • Tue, Nov 24 2020 2:15 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,593
    • Points 256,090
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator

    Re: How to Enter Redemption Code From Online Reseller

    Hey Dennis

    Email me the following

    System ID

    MyAvid email

    Code issued by Videoguys.

    Hope that helps and you are well.....

    standing by


    Sr. Director | Customer Experience [view my complete system specs]
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