Successfully been exporting all our AS-11 files from several Mac & PC Media Composers with Symphony option (various versions up to 8.8.x)

Tried doing some on other Media Composers without Symphony and they all fail (won't start at all.)

Am I to assume that writing AS-11 files can only be done from Symphonies?

I teach Avid operational and that includes AS-11 creation for UK DPP.

That works on MC and Symphony

Is it DPP AS-11? or generic AS-11?

Are you in a 108050i project?

Have you got timeline start at 09:59:30:00?

Spanned marker set?

What does the console say after a failed export?

Exactly as Pat says. I teach UK AS-11 export on regular Media Composers but you MUST get everything right. I like the fact that it only works if everything is good.

I'd say it would be nice to have more descriptive warning messages when things aren't right by I guess us tutors would be out of a job :-)

Yes, "doing everything right" I feel.
We have 2 Symphony suites and we're exporting from there.

Because I've got a full season to get out, I was trying some other suites; ones that aren't Symphony.
Installed everything on other suites; AS-11 Templates and even copied over the AMA Export Templates.

Get on a Symphony with one episode, set it all correctly [Format is 1080i50, Spanned Markers in, Timeline layout correct (Timecode start etc.) DPP Shim loaded, all essential fields entered] and merrily export my AS-11. Go to a non-Symphony, do exactly the same thing and it doesn't work.

The message is "Failed to get volume video format" but I tend to get that error any time there's a problem. The classic one being I forgot to set the project to Interlaced Format. So the error message doen't seem helpful.

Anything else I should be checking, Pat?

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Don't know if this is relevent to this discussion, but I noticed this sentence in Avid's 'What's New: Media Composer 2019'...

Finally, we’ve aligned with the latest industry standards for delivery and packaging.  With the Symphony option (included in most licensing options) you can now create SMPTE Standard 2067-21 IMF packages and deliver them directly out of Media Composer to the OTT provider of your choice.

So it looks as if there's going to be export options (such as IMF) that are only available if you have paid for the Symphony option. Is it possible they've sneaked something like this with AS-11 into later 2018 versions?

Are you using dongles?

If you are try swapping the Symphony and MC dongles and re test. If its licensing then that will show it.

Are the symphonies and MCs the same version exactly?

I'm on 2018.12 MC and it exports fine. Your still on V8?

I had a strange export last week,

I did a test of  few minute export of a 48 min porgramme with  4 fully mixed down audio tracks with UK ITV shims sucessfully. ( short spanned clip section) 

I then exported the full programme, with full panned marker,  and linked back into the avid to check.

I just got 2 seconds of the tone audio at the start then the rest of the 4 tracks were mute, vision was fine.

I again exported a slight longer clip, and agian it was OK, but againwhen exporting the whole programme was mute except for the 2 seconds of audio at the start.

I was running out of time so i picked up the sequence on another "identical" imac machine ( both with symphony options) and exported the whole programme sucessfully.

Any ideas?

Steve

Did those exports show the same audio problem when played in VLC?

didnt try there, just a link back into avid. need to ftp, so no time to play.

Not on machines now so can't try.

back at clients week after next, ill see

Solved the problem in my original post.

Long story short, it was a cross-platform issue. We're moving from all Macs to some PCs.

Because I was exporting a TV series, where almost all the metadata was the same, I'd copied my profiles from a PC to a Mac, so I had most of the metadata ready. As the original Shim is stored in the profile, the Macs were looking for a Shim located in C:\Program Files etc. All I had to do was load the Profile first then recall the local Shim and carry on as normal.

Trap for young players! And a reminder of the subtities of working across platforms/OS.
And now that I know what the problem was, the very vague error message kind of makes sense...

Back at clients, just tried running clips in VLC

still no audio, 

Both .mxf clips with and without audio are the same size 44.04 GB

Steve