Latest post Sat, May 25 2019 2:40 AM by John Moore. 11 replies.
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  • Sat, Mar 30 2019 12:17 AM

    • t3chfaith
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    2018.12.2 Memory Leaks

    Sad to report I'm running multi machines editing on OSX 10.13.6 Macpro 12 cores 16 gigs to 32 gigs of ram on a Nexis 100TB. After working for a couple of hours avid begins to get sluggish with poor performance. I can report that this has happened on 4 machines that I've upgraded from 2018.12.1 to  2018.12.2

     

    side note: let's hope the next version is 2019.4? it's a new year!

  • Sat, Mar 30 2019 2:08 PM In reply to

    • RalphC
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    Re: 2018.12.2 Memory Leaks

    Hi t3chfaith,

      I send this over to support team 03678983.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Sat, Mar 30 2019 5:01 PM In reply to

    Re: 2018.12.2 Memory Leaks

    I'm having a similar experience here.

    Tom

    MC 2022.12 Ultimate/iMac 2019 i9/Mac OS 13.1/128GB RAM/Radeon Pro Vega 48 [view my complete system specs]
  • Sat, Mar 30 2019 5:11 PM In reply to

    • t3chfaith
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    Re: 2018.12.2 Memory Leaks

    Yes! It starts working fine then slows down to the point you can't work. A reboot fixes it but then it just goes right back to slowing down again after an hour of working.

    I'll be honest here I have no idea how this was released without real-world testing in a post-production environment. I've been catching so many errors and issue's with these new avids being released, I have multi-tickets opened. 

     

     

  • Mon, Apr 1 2019 9:39 PM In reply to

    • Marianna
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    Re: 2018.12.2 Memory Leaks

     t3chfaith and Tom

    Resolved in 2018.12.3 coming soon.

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Mon, Apr 1 2019 10:00 PM In reply to

    • t3chfaith
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    Re: 2018.12.2 Memory Leaks

    Great thanks for the update, I will not cont. to test on my ticket then.

  • Tue, Apr 2 2019 8:28 PM In reply to

    • Marianna
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    Re: 2018.12.2 Memory Leaks

    t3chfaith:

    Great thanks for the update, I will not cont. to test on my ticket then.

    MC 2018.12.3 out today!!!!!!!!!!!!

    leak fixed.

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Tue, Apr 2 2019 8:34 PM In reply to

    • t3chfaith
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    Re: 2018.12.2 Memory Leaks

    Thank you so much for letting me know!

  • Thu, Apr 4 2019 12:14 AM In reply to

    Re: 2018.12.2 Memory Leaks

    Thanks!

    MC 2022.12 Ultimate/iMac 2019 i9/Mac OS 13.1/128GB RAM/Radeon Pro Vega 48 [view my complete system specs]
  • Thu, May 23 2019 2:24 PM In reply to

    • andrebetz
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    Re: 2018.12.2 Memory Leaks

    Hi Marianna,

     

    I have 2018.12.3 and I'm still having the same sluggishness after a few hours. Makes MC unusable until you restart computer.

  • Sat, May 25 2019 2:29 AM In reply to

    • John Moore
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    Re: 2018.12.2 Memory Leaks

    I'm working on MC 2018.12.5 for the first time on my home MacPro mid 2012 12Core 2.66 GHz, Mac OS 10.12.6, GTX-680 2GB vram, 64GB ram.  I'm on a 4K 4096_2160 Rec 709 project.  I rendered a safe color limit on upper track to ProResHQ, like I always do and am getting stuttery playback in 10 bit green.  Usually this plays smoothly but I just jumped from MC 2018.12.1.  At work I have a similar setup but with a mid 2010 MacPro and there I have a sanmp fibre raid chassis and this works.  At home I'm playing off an internal 4 drive apple software raid with 4 x 4TB Hitachi Deskstar drives.  I know this has worked in the past with even a 3 drive stripe.  I've experienced more strained performance on the later MC 2018 software, I know it's not qualified but it's worked so far

     

    I had heard of the memory leak but what I found today when I discovered the stuttery play I quit MC and looked at activity monitor memory tab and even with Avid quit the memory tab show Avid Link using over 18GB or ram.  I restarted the computer and checked activity monitor and Avid link was around 300mB.  I quit Avid Link and launched Avid and now it plays without stutter, at least for now.  Before when I had the stutter Avid had been running all afternoon and rendering for 3.5 hours.  I don't understand why Avid link would ever use 18GB or ram, especially after quitting Avid.

     

    Does Activity Monitor not reflect the current usage of memory of an app/software?  When I saw 18GB or memory for Avid link did that actually mean that at that moment Avid link was using 18GB.  I don't know if this is also a memory leak issue.  I recall that when I questioned how much cpu etc... Avid link was taking I was told a new version was coming out to address that in some way.

     

    So is the Avid link usage I'm seeing indicate a real problem of system resources?  Don't know if it's tied to my stuttery playback or what.

    Symphony Nitris and Nitris DX 4.x and MCsoft 5.x & 5.5x, MCsoft 6, Artist Color [view my complete system specs]

    John Moore Barking Trout Productions bigfish@pacbell.net

  • Sat, May 25 2019 2:40 AM In reply to

    • John Moore
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    Re: 2018.12.2 Memory Leaks

    I just had the stutter come back.  I found if I went to 8bit green no stutter.  Perhaps there is something about ProResHQ render at play here.  I'm going to rerender to DNxHRHQX to see if I get better performance.  Possibllly the VBR of ProResHQ might be at play here?  Just guessing out loud.

    Symphony Nitris and Nitris DX 4.x and MCsoft 5.x & 5.5x, MCsoft 6, Artist Color [view my complete system specs]

    John Moore Barking Trout Productions bigfish@pacbell.net

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