Please help!

I have been using MCF (Win 10, 64 bit) for about a year without any issues.  I have been able to load MCF even when offline but now if I try to load MCF it asks me to login:

"Login required for Media Composer First

Please quit and login to Avid Application Manager and relaunch"

However, when I try to login to the Application Manager it shows this error:

"We were unable to Sign you in.  Looks like Avid servers have outage.  Please try again."

I have 'tried again' over a few days to no avail.  Is this a server error?  My Application Manager is up to date and I have not made any changes to the OS since I used MCF last.  My email/password for login is definitely correct.

Should I be able to start MCF even when offline (to avoid logging in)?  Any ideas as to why or what a 'serve routage' is?

Any help would be appreciated as I need to access some existing projects and would rather not re-install everything from scratch if poss.

Many thanks,

Tim

Win 10, Intel Core, 2.2 GHz, 8 GB RAM, 64-bit

Stop in task manager the appman and appman helper 

then........

Delete folders in bold:

C:\ProgramData\Avid\AppManager\Cache

C:\ProgramData\Avid\AppManager\Db

C:\ProgramData\Avid\Licenses

C:\ProgramData\Avid\Common

Launch (in this order)

C:\Program Files (x86)\Avid\Application Manager\ AvidAppManHelper.exe

C:\Program Files (x86)\Avid\Application Manager\ AvidApplicationManager.exe

then report back

Marianna

TPK:

"Login required for Media Composer First

Please quit and login to Avid Application Manager and relaunch"

If you are using AppMan you probably installed a older version of MC, please update to MC 2018.12.1

RalphC