Latest post Mon, Mar 2 2020 11:29 AM by luca.mg. 122 replies.
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  • Wed, Apr 3 2019 2:21 PM In reply to

    • Marianna
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    Re: Sometimes MC won't close

    Did you try the new BM driver?

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Thu, Apr 4 2019 4:07 AM In reply to

    • DIESELE
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    Re: Sometimes MC won't close

    Marianna:

    Did you try the new BM driver?

    Marianna

     

    No. Because I had to roll back to an older BM driver due to that audio loop glitch that a few of us mentioned here. Maybe I should try very latest avid and very latest BM if that audio stuck in a loop when you stop is fixed. Don't want any suck it and see tests - too much on! Do you know if they got it? Thx

     

    Ultimate 2022.12.1, Blackmagic Intensity Pro, WIN 11 on 7000Mbps M.2 SSD, Nvidia Quadro P4000, Asus Pro Art Z690 i9 12900k 5.0 GHz, 8TB M.2 SSD - its nippy!

     

  • Thu, Apr 4 2019 7:03 AM In reply to

    • BenoitM
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    Re: Sometimes MC won't close

    Marianna:

    Did you try the new BM driver?

    Marianna

    Hi Marianna

    FWIW I have this too, also when the BM device (UltraStudio Mini Monitor in my case) is NOT connected.

    Latest BM driver installed.

    MC 20.10 (+Symphony)/BCC2019 12.5.2; BlackMagic Ultrastudio Mini Monitor+Recorder (11.6); DELL Precision 5530 - Intel Core i7-8850H 2.6 GHz - 32 GB RAM;... [view my complete system specs]
  • Thu, Apr 4 2019 7:23 AM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    On an older BM release as well, because of the audio loop at stop thang!

    Symphony 21.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Thu, Apr 4 2019 8:24 AM In reply to

    Re: Sometimes MC won't close

    And we have it, as mentioned before, also on systems without any Blackmagic hardware. We have it on systems with oldschool Avid NitrisDX, for example.

     

    Best,

    Felix

    Avid MC 2018.12 / NitrisDX / HP z840 / Windows 10 Pro 64bit / winVer 1803 / Interplay - Media Central Production / ISIS 5500 storage / Client connection... [view my complete system specs]
  • Sat, Apr 6 2019 3:58 PM In reply to

    Re: Sometimes MC won't close

    luca.mg:

    Ciao Marianna, this is happening with BM hardware as well, any news on that side? I agree with Diesele that an average 40% quit failure is on, quite annoying in front of a client, especially the ad agency kind of guy, usually a FinalCut X addict. :-))

    Yup, It's embarrassing in front of a client.   After a long edit session with a client present, I've gotten into the habit of doing a little bit of classic misdirection.  I usher the guy out of the room on the pretense of getting him a cup of coffee, then sneak back in and close down MC... and deal with the inevitable (and scary to a client) message that pops up when MC won't close.

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Sun, Apr 14 2019 11:43 PM In reply to

    • DIESELE
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    Re: Sometimes MC won't close

    Same issue on freshly loaded 2012.2.3 - dirty quits persist :-(

    Ultimate 2022.12.1, Blackmagic Intensity Pro, WIN 11 on 7000Mbps M.2 SSD, Nvidia Quadro P4000, Asus Pro Art Z690 i9 12900k 5.0 GHz, 8TB M.2 SSD - its nippy!

     

  • Fri, Apr 19 2019 8:35 AM In reply to

    • JRijken
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    Re: Sometimes MC won't close

    Just an fyi that we are stille experiencing this issue. Is this going to be adressed in media composer 2019 ?

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Fri, Apr 19 2019 8:52 AM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    Updated to 2018.12.3 and confirm the thang is still on.

    Symphony 21.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Mon, May 6 2019 9:21 AM In reply to

    • JRijken
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    Re: Sometimes MC won't close

    Just a monthly bump to say that the issue is still very much present.
    Hopefully avid 2019 (when released) will have fixed it...

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Thu, May 9 2019 6:21 PM In reply to

    Re: Sometimes MC won't close

    JRijken:

    Just a monthly bump to say that the issue is still very much present.
    Hopefully avid 2019 (when released) will have fixed it...

     

    Has this even been officially logged as a bug?   Going through this tread, I don't see where it has...

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Fri, May 10 2019 8:45 AM In reply to

    • JRijken
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    Re: Sometimes MC won't close

    Terry Snyder:

    JRijken:

    Just a monthly bump to say that the issue is still very much present.
    Hopefully avid 2019 (when released) will have fixed it...

     

    Has this even been officially logged as a bug?   Going through this tread, I don't see where it has...

     

    I'm afraid not... 

    So far there has been no acknowledgement that this is a bug. No mentioning in the 2018.12.3 (and .4) thread either.

    HP z4, Avid MC 2018.10, 64GB RAM,NVidea Quadro M4000, Windows 10 pro, BM decklink extreme 4k 12G. [view my complete system specs]
  • Fri, May 10 2019 1:18 PM In reply to

    Re: Sometimes MC won't close

    JRijken:
    So far there has been no acknowledgement that this is a bug. No mentioning in the 2018.12.3 (and .4) thread either.

    This is curious.   For the most part, Avid has been very responsive in quickly acknowledging and flagging bugs.   There used to be a policy where a couple of additional users would have to independently confirm a bug for it to be considered a bug.   In this instance, multitudes of users on this site have been experiencing this issue for months and Avid doesn't consider it a bug???? Huh?

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Fri, May 10 2019 2:05 PM In reply to

    • Marianna
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    Re: Sometimes MC won't close

    Hey Terry

    There shoud be a fix for the MC/AJA crash on exit coming soon.  As for BMD and Avid standalone, we have not been able to reproduce it.  SOOOOOOOO......

    Anyone that has a MC that crashes on exit or quit, who has a BMD device or an Avid I/O, please respond to me directly at marianna.montague@avid.com and INCLUDE the following:

    System specifications

    OS

    MC version exactly

    BMD or Avid I/O device used

    any crash logs available?

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Fri, May 10 2019 2:37 PM In reply to

    Re: Sometimes MC won't close

    Hi Marianna,

    Thanks for the update. 

    I've experienced the problem with both standalone and with the Matrox box.  MC 2018.4/Win 7 Pro.  I have sent crash logs to Avid...twice.

     

     

     

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

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