Latest post Tue, Jul 16 2019 1:35 PM by Marianna. 36 replies.
Page 2 of 3 (37 items) < Previous 1 2 3 Next >
Sort Posts: Previous Next
  • Mon, Feb 25 2019 1:34 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,593
    • Points 256,090
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: CRASH ON EXIT Media Composer 2018.5

    Brian

    I will do some digging into the cases done before...  Not to be repetative but....  Can you send me a crash log the NEXT time it happens and your EXACT system config including any I/O attached.

    Thanks and sorry this was not resolved prior

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Tue, Feb 26 2019 2:37 PM In reply to

    • Cutyes
    • Top 500 Contributor
    • Joined on Sat, Jan 14 2012
    • Berlin
    • Posts 211
    • Points 2,695

    Re: CRASH ON EXIT Media Composer 2018.5

    I am seeing crash-on-exit every day, on High Sierra as well as on Mojave, from MC 2018.5 to 2018.12.1, all on a 2017 MacBook Pro. I think I've seen it before too, but I'm not sure. Since the "crash" obviously always happens after saving any open bins, I don't pay to much attention to it. No work ever lost. But one observation for the digging: In my case it only happens if a monitor is connected. If it's the MacBook only, then the application quits properly.

  • Tue, Feb 26 2019 6:08 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,593
    • Points 256,090
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: CRASH ON EXIT Media Composer 2018.5

    Cutyes:

    I am seeing crash-on-exit every day, on High Sierra as well as on Mojave, from MC 2018.5 to 2018.12.1, all on a 2017 MacBook Pro. I think I've seen it before too, but I'm not sure. Since the "crash" obviously always happens after saving any open bins, I don't pay to much attention to it. No work ever lost. But one observation for the digging: In my case it only happens if a monitor is connected. If it's the MacBook only, then the application quits properly.

    Can you send me your complete system specifications including any i/o devices attached and your system ID as I would like to get you added and a case created so we can get to the bottom of this.   also include this post.

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Fri, Mar 1 2019 2:49 PM In reply to

    • mrtrees
    • Top 500 Contributor
    • Joined on Tue, Aug 8 2006
    • London
    • Posts 319
    • Points 4,370

    Re: CRASH ON EXIT Media Composer 2018.5

    Multiple systems all crashign on exit.

     

    Yet another epic fail on Avids part, its one thing after another. Then again it always is one thign after another.

     

    Can you guys just make it work as its supposed to please

     

     

    MC 2018.7.1/OSX 10.13.5/AJA IO4K/Nexis Client 7.10/ISIS server 4.7.11 Mac Pro 3GHZ 8 Core Intel Xon E5/32GB ISIS 5000 sys director/ 2 x 32 TB expansion... [view my complete system specs]
  • Fri, Mar 1 2019 3:11 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,593
    • Points 256,090
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: CRASH ON EXIT Media Composer 2018.5

    mrtrees:

    Multiple systems all crashign on exit.

    Yet another epic fail on Avids part, its one thing after another. Then again it always is one thign after another.

    Can you guys just make it work as its supposed to please

     

    System spec's please including 3rd party hardware?????

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Fri, Mar 1 2019 3:35 PM In reply to

    • mrtrees
    • Top 500 Contributor
    • Joined on Tue, Aug 8 2006
    • London
    • Posts 319
    • Points 4,370

    Re: CRASH ON EXIT Media Composer 2018.5

    10.14.2

    mc 2018.12.x

    aja t tap with driver 15

     

    MC 2018.7.1/OSX 10.13.5/AJA IO4K/Nexis Client 7.10/ISIS server 4.7.11 Mac Pro 3GHZ 8 Core Intel Xon E5/32GB ISIS 5000 sys director/ 2 x 32 TB expansion... [view my complete system specs]
  • Fri, Mar 1 2019 4:02 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,593
    • Points 256,090
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: CRASH ON EXIT Media Composer 2018.5

    That is a bug and is MC AND AJA related.  Both engineering teams are working on it.

    MCCET-2792

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Fri, Mar 1 2019 4:15 PM In reply to

    • mrtrees
    • Top 500 Contributor
    • Joined on Tue, Aug 8 2006
    • London
    • Posts 319
    • Points 4,370

    Re: CRASH ON EXIT Media Composer 2018.5

    Works ok on MC 2018.8

     

    MC 2018.7.1/OSX 10.13.5/AJA IO4K/Nexis Client 7.10/ISIS server 4.7.11 Mac Pro 3GHZ 8 Core Intel Xon E5/32GB ISIS 5000 sys director/ 2 x 32 TB expansion... [view my complete system specs]
  • Fri, Mar 1 2019 4:25 PM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 452
    • Points 5,690

    Re: CRASH ON EXIT Media Composer 2018.5

    I had the AJA, crashing on exit bug on 2018.5 and most recently 2018.12 but for some reason 2018.11 didn't crash on exit with AJA hardware connected.

    Staying on 2018.11 until next update hopefully fixes this.

    Avid DNxIO, 2.7 GHz 12 core late 2013 Mac Pro, 64 GB Ram, MC 2021.6 Ultimate, OS 10.14.6, LaCie 24 TB RAID. 3.5 GHz 6 core late 2013 Mac Pros x 5, MC 2021... [view my complete system specs]
  • Fri, Mar 8 2019 4:42 PM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 452
    • Points 5,690

    Re: CRASH ON EXIT Media Composer 2018.5

    I've noticed that AJA have a new version 15.1 (March 2019) software that solves crashing on exit with AJA hardware attached. Some of you on 2018.12 may like to try it.

    Avid DNxIO, 2.7 GHz 12 core late 2013 Mac Pro, 64 GB Ram, MC 2021.6 Ultimate, OS 10.14.6, LaCie 24 TB RAID. 3.5 GHz 6 core late 2013 Mac Pros x 5, MC 2021... [view my complete system specs]
  • Wed, Mar 27 2019 10:32 AM In reply to

    • Patrick Minks
    • Not Ranked
    • Joined on Thu, Mar 26 2015
    • Amsterdam, Netherlands
    • Posts 9
    • Points 115

    Re: CRASH ON EXIT Media Composer 2018.5

    Upgraded MC and AJA to latest version, but still get crash on exit.
    Patrick

    Media Composer | MacPro (late 2013) | 3,5 GHz 6-Core Intel Xeon E5 | 32GB 1866MHz DDR3 ECC | AMD FirePro D500 3072MB | T-Tap | Artist Transport & Mix [view my complete system specs]
  • Wed, Mar 27 2019 1:56 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,593
    • Points 256,090
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: CRASH ON EXIT Media Composer 2018.5

    Patrick et al

    Still an issue and AJA and Avid are working on it.....  

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Tue, Apr 2 2019 3:03 PM In reply to

    • Joe Guest
    • Not Ranked
    • Joined on Sun, Mar 27 2016
    • Posts 7
    • Points 85

    Re: CRASH ON EXIT Media Composer 2018.5

    Hey all.

     

    Still crashing on exit on 2018.12.2 also the scrub issue is back....

  • Sun, Apr 7 2019 7:40 PM In reply to

    Re: CRASH ON EXIT Media Composer 2018.5

    Hi Marianna,

    I know this is the Mac forum but I didn't find a similar one on the PC side and I have a very similar problem, but we have Blackmagic IO (Mini monitor in a Z420 and Decklink 4k Extreme in another). MC is not crashing but freezing on exit with an empty MC screen in about 50% of the time (the other 50% it exits normally). These are 2018.12.2-3 versions but we had the issue since 7.0 so I was not surprised - actually 7.0 seemed to exit but the process remained active so it couldn't be restarted until it was shut down from Task Manager - and it also happened in about half of the cases).

    Everything is saved every time so no harm is done.

    I just wanted to add this if its being investigated.

    HP Z420 MC 2018.12.3/2018.18.2/7.0.4 MINT server-client network [view my complete system specs]
  • Mon, May 6 2019 12:48 PM In reply to

    Re: CRASH ON EXIT Media Composer 2018.5

    Hi Ferenc,

    Same problem here with some of my sets (win) do you have any update regarding this issue?

Page 2 of 3 (37 items) < Previous 1 2 3 Next >

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller