Latest post Wed, Nov 22 2017 9:05 PM by Martin Fox. 9 replies.
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  • Tue, Aug 29 2017 11:59 AM

    Source Browser Link Crash

    Happens in both 8.9 and 8.9.1 & Mac OS 10.11.6

    Source Browser sees the drives, sees the clips, I highlight them fine, then hit link, and get the crash/send report to Avid screen, then Avid closes. Happens with every type of clip. I had Paragon NTFS installed. Uninstalled it. No difference. I had MediaReactor installed, uninstalled it. No difference. Trashed the Source Browser cache as suggested elsewhere. No difference. I can link fine from another machine running same OS and 8.7 and import the bin and transcode ok from that. Already have thousands of successfully AMA-linked & transcoded clips in the job, done back in 8.6

    Thank you for any ideas or help.

    Mark

     

     

     

     

    iMac (Retina 5K, 27 inch, late 2017) 3.8ghz Intel Core i5, 64gb 2400 mhz DDR4, AMD Radeon Pro 580 8gb, OS Mojave 10.14.6, Avid MC 2019.12.0 [view my complete system specs]
  • Tue, Aug 29 2017 6:28 PM In reply to

    • Marianna
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    Re: Source Browser Link Crash

    Mark

    I created a case for this and have asked support to attempt to reproduce it ith 8.9.1 first and 10.11.6 and also try it with 10.12.6

    Case # 03276599

    Support will be with you soon.

    Marianna

     

    Sr. Director | Customer Experience [view my complete system specs]
  • Tue, Sep 19 2017 4:15 AM In reply to

    • aaf305
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    Re: Source Browser Link Crash

    I am having the exact same issue. The technician I worked with told me my operating system/system specifications aren't enough for the latest version of media composer (8.9.1). I bought a new computer with exactly the specicifications required because I urgently need to have my media composer working again. Now on the new computer - just like on my other (older) model - I am having the exact same problem. Everytime I open MC 8.9.1 and attempt to link my MXF files - before I am even able to open the Clips folder with my MXF files - the program crashes. I even installed the nablet plugins for Sony Raw AMA & XDCAM AMA. I cant imagine what the issue is. I'm going to need to return my new computer.

  • Wed, Oct 11 2017 8:05 PM In reply to

    Re: Source Browser Link Crash

    Hi,

     

    I have the same problem. Any solution?

    /Masse

     

     

    My system: Mac Os 10.12.6, Avid MC 8.9.1 - Imac 5k, AMD Radeon R9 M295X 4096 MB, 32 GB 1600 MHz DDR3, 4 GHz Intel Core i7,

  • Wed, Nov 15 2017 11:50 PM In reply to

    • Don Schaffer
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    Re: Source Browser Link Crash

    Is there a fix for this yet? 

    27" iMac, 3.6 GHz 10-Core Intel Core i9, 72 GB 2133 MHz DDR4, AMD Radeon Pro 5700 XT 16 GB, external SSD + G-RAID editing drives Media Composer, Premiere... [view my complete system specs]
  • Thu, Nov 16 2017 1:15 PM In reply to

    Re: Source Browser Link Crash

    BUMP

    Having the same Problem here. Even after updating to newest Patch (8.9.3). Trashed AMA Management / Image Cache and Souce Browswe Cache. Problem still persists.

    OS: OS X Yosemite 10.10.5 (14F1713) / Mac Pro 

     

     

     

  • Thu, Nov 16 2017 5:25 PM In reply to

    • Marianna
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    Re: Source Browser Link Crash

    What I know is.....

    The nablet plugin does not yet support XAVC-S.    If you link XAVC-S you will need the Avid Generic Plug-In or Media Reactor to get that to work.

    what are you trying to use and what format marcel...

    Marianna 

    Sr. Director | Customer Experience [view my complete system specs]
  • Fri, Nov 17 2017 10:07 AM In reply to

    Re: Source Browser Link Crash

    Thanks for replying!

    The Problem is: The Source Browser won't even open. It immediately crashes Avid withe the "Ball of death". Happens in all Projects with different Media Types associated to it. I even can't genereate new user settings, because the Source Browser will open and crash Avid. 

    But i think the problem appeard as i start working in a project with AVC Long GOP 50 (HD1080p) media. First with a problem where the import dialog gave me the error "No Media Drive availbe" which then was solved by trashing the Ama/Image caches.

     

     

  • Wed, Nov 22 2017 8:55 PM In reply to

    • truk
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    Re: Source Browser Link Crash

    Avid 8.7.2. Working with Canon C300 footage that was successfully AMA'd 2 years ago, and the media is still linked up. I open up the Source Browser and within 10 seconds I get the spinning ball o' death. This is NOT a plug-in or OS issue as I've successfully worked on this project with this same footage in many iterations before this. What is the latest info on this problem?

  • Wed, Nov 22 2017 9:05 PM In reply to

    • Martin Fox
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    Re: Source Browser Link Crash

    Just a reminder, you can option drag files from the finder/explorer to AMA link them without using the browser.

    maybe a work around til there is a fix.

    iMac Retina27 late 2017 4.5Gz i7 40GB AMD 8GB with Sata Raid OS 10.13.4 MC 2018.3 BMD mini monitor with Eizo monitor [view my complete system specs]
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