Latest post Thu, Sep 21 2017 2:54 PM by DSMaMa. 8 replies.
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  • Thu, Jul 6 2017 10:03 PM

    • GreekGuy
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 18
    • Points 310

    Avid disables external drives for unknown reason

    At the end of this post will be a link so you can see first hand what I am talking about.

     

    I have an external Passport drive.  I have three absolutely identical projects in terms of frame rate, color space, etc.  I  open up Project 1; Media Creation recognizes the hard drive.  I open up Project 2, also recognizes the hard drvie.  I open up Project 3, and IT IS GRAYED OUT!!!  And now comes the wild part... I open Project 1 BACK up, and Media Creation drive is GRAYED OUT!!!!  WTF is happening???  Can ANYONE out there explain to me what is going on?  How can it recognize a drive once, and then when reopening the same project with no changes, it DOESN'T recognize it!

    I am completely baffled.

    https://www.youtube.com/watch?v=LVEjUDP5PKM&feature=youtu.be

     

  • Fri, Jul 7 2017 9:15 AM In reply to

    Re: Avid disables external drives for unknown reason

    I can't help you but I do believe you. I thought that this error occured only with G-Raid drives but I've seen it with a USB3 portable drive. Sometimes (rarely), I can link to files on a drive (so MC can see it) but I cannot render or transcode to it. Not a problem with disk permissions. Very intermittent.

    iMac i5 27", 40GB RAM, OS 11.6.4 with MC 2022.7 with Symphony option, BlackMagic 4K. 2020 MacBook Air with MC 2022.7 ... and NewsCutter 7.x on Dell... [view my complete system specs]

    With best wishes, Roger Shufflebottom

    ACI, Dorset, UK. www.avid-companion.co.uk

  • Sun, Jul 9 2017 12:29 AM In reply to

    • hbrock
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Bainbridge Island, WA
    • Posts 5,569
    • Points 64,855
    • Moderator: Avid Xpress Pro Mac
      Moderator: MCA Mac
      Moderator: Media Composer Getting Started

    Re: Avid disables external drives for unknown reason

    What's on that external drive?  Are there multiple partitions or only one?  What's the format?  Is it HFS+ or perhaps Ex-FAT or NTFS?  Is your media in the Avid MediaFiles folder or is it AMA Linked?

    Short guess is that once Media Composer gets a notion that the Volume is not going to work that applies to any other project opened until you quit and start up again.  You can try Refresh Media Directories to see if that helps, but what's on your external drive and how it's formatted are necessary clues to explain what's going on.

    MacPro, MacBook Pro and a Cube (masquerading as a kleenex dispenser). [view my complete system specs]

    Must think of something clever to go here...

  • Wed, Jul 19 2017 8:57 PM In reply to

    Re: Avid disables external drives for unknown reason

    I am having the same issues.  10.11.6 and Avid 8.63  properlly formatted OSX drives

    tried new user

    reset mcstate and settings

    reset AMA settings in shared users

    reset users

    usb3 drive... very similar to problem in this tread and another thread http://community.avid.com/forums/t/179512.aspx

  • Wed, Aug 2 2017 6:12 PM In reply to

    Re: Avid disables external drives for unknown reason

    Sure the drive hasn't gone to sleep? If restarting the system helps that might be the culprit.

    Most are 2013 MacPro 12 core or 2019-2020 i9 iMacs with 64+ Gb Ram [view my complete system specs]
  • Tue, Aug 8 2017 10:08 AM In reply to

    Re: Avid disables external drives for unknown reason

    Not in the case I have encountered. I can link to files on the drive so it is awake. Just don't see it in the Media Tool or rendering choices.

    iMac i5 27", 40GB RAM, OS 11.6.4 with MC 2022.7 with Symphony option, BlackMagic 4K. 2020 MacBook Air with MC 2022.7 ... and NewsCutter 7.x on Dell... [view my complete system specs]

    With best wishes, Roger Shufflebottom

    ACI, Dorset, UK. www.avid-companion.co.uk

  • Fri, Aug 18 2017 5:47 AM In reply to

    Re: Avid disables external drives for unknown reason

    Does resetting the PRAM letting it chime 3 times help?

  • Wed, Sep 20 2017 5:02 PM In reply to

    • bas3000
    • Not Ranked
    • Joined on Wed, Dec 24 2014
    • Posts 12
    • Points 130

    Re: Avid disables external drives for unknown reason

    Although I'm quite sad about your situation, I'm also happy that finally I'm finding someone with the same problem!

    I'm having the exact same weird behaviour with mostly our SNS EVO connected shared drives. Did you have any luck finding a solution for this problem?

    I tried all of the suggestions above.

    Please let me know if there's any more information. Going quite crazy here!

     

    -Bas

    running 8.9.1 on 10.12.6 but the problem occured on previous MC/macOS versions as well. On multiple machines :(

  • Thu, Sep 21 2017 2:54 PM In reply to

    • DSMaMa
    • Not Ranked
    • Joined on Fri, Jun 29 2012
    • Posts 64
    • Points 765

    Re: Avid disables external drives for unknown reason

    I've seen this and here is how i resolved this.

     

    CLick on "go" on the top menu and then click on "Go to folder", then type /volumes/

    You now see volumes mounted on your computer. Select the drives that's missing on MC and then unmount them. Remount the drives, they will now show up in MC

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