Latest post Fri, Jun 6 2014 2:27 PM by Feralfons. 3 replies.
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  • Thu, Jun 5 2014 5:58 PM

    Avid Artist Transport and Color panels lose connection

    Both of my panels will lose connection to MC7 after switching to other applications. Not all the time though. It's very intermittent. To re-establish, I have to exit the Eucon driver, recycle the power on the panels while I am re-starting Eucon. Most of the time I can click into MC and the panels will recognize it after restart. Sometimes it takes a second try.

    Eucon and firmware is current.

    Does anyone know of some troubleshooting I could do to isolate and fix this behaviour?

     

    Lee

    Daytime Gig Gear Hardware: HP Z820 32gb ram • AJA Kona LHi • Xtore 5tb RAID • NVidia Quadro 5000 • JVC 24" HD-SDI monitor • Avid Artist Color &... [view my complete system specs]
  • Thu, Jun 5 2014 9:37 PM In reply to

    • Feralfons
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Galicia, spain
    • Posts 119
    • Points 1,330

    Re: Avid Artist and Color panels lose connection

    I had the same problem and did the following: 

    1. Hit start, run, and type in MSConfig. 

    2. Select the tab "startup" 

    3. Turn off all entries relevant to Eucom except "EuControl" 

    When starting the system again, the problem should disappear. It works for me on Win7 Pro64.

    MC2018 SymphonyOption, BMD 4K Extreme, Dual XEON 14 core, 128GB Ram, Titan X Pascal, Stardom SAS Raid5 // Artist Color // MC2018 SymphonyOption on MacbookPro... [view my complete system specs]

    Fernando Alfonsin

    www.alfonsindigitallab.com

  • Thu, Jun 5 2014 10:19 PM In reply to

    Re: Avid Artist and Color panels lose connection

    Feralfons

     

    So far, so good.  Thanks for the tip.

     

    Have you ever figured out how to keep the Jog/Shuttle from disabling everytime you switch to a new MC project?

    Daytime Gig Gear Hardware: HP Z820 32gb ram • AJA Kona LHi • Xtore 5tb RAID • NVidia Quadro 5000 • JVC 24" HD-SDI monitor • Avid Artist Color &... [view my complete system specs]
  • Fri, Jun 6 2014 2:27 PM In reply to

    • Feralfons
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Galicia, spain
    • Posts 119
    • Points 1,330

    Re: Avid Artist and Color panels lose connection

    Hi,

    Sorry, I can not help you with this.

    I have no TransportControl, I have ArtistColor alone.

    MC2018 SymphonyOption, BMD 4K Extreme, Dual XEON 14 core, 128GB Ram, Titan X Pascal, Stardom SAS Raid5 // Artist Color // MC2018 SymphonyOption on MacbookPro... [view my complete system specs]

    Fernando Alfonsin

    www.alfonsindigitallab.com

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