Hi fellow forum users,

I am having a lot of trouble with my AVID product and have had it for quite some time, and i dont know how to solve it.

First i will post the information i know:

Product: AVID Media Composer 4.0.5
Windows: MS Windows XP
Computer: HP xw8400 workstation
RAM: 2.7 GB

The errors i get are the following:

1.

Title: Error
Description: An access violation exception occured. For more information see errorlog: c:\documents and settings\all users\documents\avid media composer\avid fatalerrorreports\exception 2012.01.12.36.58\

I can only press OK on this error.

Afterwards i get the next error:

2.

Title: Exception: Structured Exception
Description: ExceptionCode: 0xc0000005, ExceptionString:ACCESS VIOLATION, FaultAddress: 0x2b6f23b, MInidumpFileName:4f3b10a2-bef5-4267-af36-72bd9acb073e.dmp

I can press OK on this error too, but then the computer freezes. Sometimes i can get it to unfreeze again, sometimes not. Its quite frustrating since i have to deliver a project very soon to a customer.

Has anyone experienced this error before - and what can be done?

Thanks in advance for all your help and time :)

Which exact version of Windows XP?  Pro or Home?  Any Service Packs (SP) installed?

The version is Pro and SP1 afaik :)

Could it have something to do with this? Or is the problem related to something else?

The MC Version Matrix specifies Win XP Pro SP2 or SP3, QT 7.6.4, nVidia 190.38.  Your SP1 may or may not be at fault.  More than likely, it's a permissions isue.  See this Knowledge Base article.

Okay - an update on what ive tried.

AVID media composer is crashing almost all the time with the error that i posted originally. i have checked the versions of QT, Windows Update and drivers - and all live up to the required specifications.

The graphics card has been replaced and so has the external harddrive that the projects are saved on. So it cannot be those parameters.

I have also checked whether simple filesharing is enabled and it IS NOT!

Last but not least i have reinstalled avid media composer without any change in condition.

So im getting a bit frustrated!

I am pasting the logfile to which the error is pointing to. 

------------------------------------------------------------------------------------

________ Exception Report ________________________

Exception Code: C0000005 ACCESS_VIOLATION

Fault Module:   01:0011AD5B C:\Program Files\Avid\Avid Media Composer\ameLibrary.dll

Fault Address:  02B7BD5B MPEGAudioDescriptor::GetNthSupportedBitRate+A1B

________ Stack Dump _________________________________________

02B7BD5B  18572B14  MPEGAudioDescriptor::GetNthSupportedBitRate+A1B

03063B34  03063B54  APlayer::`vftable'+0

02F83D36  02F83D3C  VideoDescVisitor::DoCheck+13186

25FF02FD  1C7C25FF  Symbol Not Found - Error 0000007E(00000126)

0F342444  8B6C2444  Symbol Not Found - Error 0000007E(00000126)

AVID SYSTEM DUMP - Thu Jan 12 19:31:41 2012

________ Memory ________________________________________________________

numPtrs:      207747

numHdls:      07033

totalPtr:     0x03e3b646 (65254982)

totalHdl:     0x00070d10 (462096)

________ Current Program Stack _________________________________________

7C90E514  0012DBBC  KiFastSystemCallRet+0

6039A510  0012DBCC  PSPrintStack+70

6031480B  0012DC5C  DmpDump+9B

60314D3B  0012DF14  DmpDumpToFile+3CB

60319F90  0012E4CC  AvRgn::InternalHRGN+EF0

6031B098  0012E534  AvRgn::InternalHRGN+1FF8

7C359C97  0012E57C  _CxxLongjmpUnwind+EA

7C359629  0012E5AC  _CxxExceptionFilter+1C4

7C3598AD  0012E604  _CxxExceptionFilter+448

7C35994A  0012E634  _CxxExceptionFilter+4E5

7C359B9D  0012E66C  _CxxFrameHandler+26

7C9032A8  0012E690  RtlConvertUlongToLargeInteger+6A

7C90327A  0012E740  RtlConvertUlongToLargeInteger+3C

7C90E48A  18572B14  KiUserExceptionDispatcher+E

03063B34  03063B54  APlayer::`vftable'+0

02F83D36  02F83D3C  VideoDescVisitor::DoCheck+13186

25FF02FD  1C7C25FF  Symbol Not Found - Error 0000007E(00000126)

0F342444  8B6C2444  Symbol Not Found - Error 0000007E(00000126)

________ System Configuration __________________________________________

System software: Windows NT Version 5.1 Build 2600 Service Pack 3

Processor type: Pentium PC

Physical Memory: 3327 MBytes; Virtual Memory: 2699 MBytes

User name: Administrator

Application info: Hitchcock_Release_R10910

________ Processes Currently Running ___________________________________

________ WindowList ____________________________________________________

________ Binary Modules Loaded _________________________________________

________ Device Drivers Loaded _________________________________________

-----------------------------------------------------------------------------

I am getting same error and I am only playing back the media on the timeline and my other PC is getting this same error when trying to save the project which doesn't seem to let me save it.

Anyone has an idea?

read the other posts here. Also we need system specs before any usefull answer can be given. Detailed please hardware and software.

HP Z400 Windows 7 Pro 64Bit. Media Composer v5.5 and for the media I am using the G-Raid ES connected via the SATA and it is a Raid 0. I understand what others have suggested in the forum which I already have read the other posts but no solution yet.

The only solution I have come up with so far is to delete the Database files and re-boot which seems to have fixed the issue for awhile and then eventually it does start  doing the same thing which forces me to do the same process over again.

Regards

I did say detailed specs :) SO what hardware, what software, quicktime version, sound card, graphics card, driver versions ect.