Hi

Recently I purchased the Media Compser 5.5 update on the Avid web store, and got the free upgrade to 6.0. I was able to download and use 6.0, but its not showing up in my products in my account (only 5.5 is).

Also, I want to use the 3rd party programs it comes with like Avid FX. From what I read I was supose to be issued a serial number by e-mail, but I wasn't. Again, nothing is showing up in my account.

I contacted Avid sales, and they told me to contact tech support, but I can't find an e-mail for that.

Any suggestions?

Maybe this number will help.

Tel: 650-731-6100
Fax: 650-731-6375

Monday - Thursday 8am-5pm PST, Friday 8am-4pm PST

Hi,

Here's how to get the licenses for the third party stuff:

http://avid.force.com/pkb/LegacySearch?DocId=424031

If you run into any problems, here's a "how to get support" post that's got a lot of good info:

http://community.avid.com/forums/t/99212.aspx

If after all that you're still having trouble, reply to this thread and we'll help!

ciao,
Carl 

I found that page, and it says

"Purchases made on the Avid Webstore:

Customers who purchase new systems or upgrades through the Avid Store will be issued serial numbers via email and can be access in "My Account" at http://store.avid.com"

but I wasn't e-mailed, and they are not in my account. I was hoping for an e-mail address, but I guess I'll have to call them

Thanks for the responses.

warlock2572:

I was hoping for an e-mail address, but I guess I'll have to call them

Calling them should work.  If they give you any trouble, post back here and we'll get it figured out.

Have you tried this:

Customers who purchased Media Composer 5.5, Symphony 5.5 or Newscutter 9.5 between October 15 and November 14 2011 who qualify free editor upgrades via the “Protect” program are also entitled to 3^rd Party Production Suite software.

These customers can request their 3^rd party serial numbers by emailing videoreghelp@avid.com with
"Production Suite License Request" in the subject and providing their Name, Email, Phone Number, and System ID(s) in the body of the email.

Nice catch, Graham.  Thanks!

yeah, good find!

They should have put that information in the confirmation when I upgraded. Don't know why they bury it.

They responded with my serials

YAY   

thanks again

Glad to hear it's all under control!