Latest post Fri, Mar 30 2012 1:51 AM by jamesdebenham. 36 replies.
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  • Mon, Nov 21 2011 6:01 PM In reply to

    • bogie
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Posts 220
    • Points 2,645

    Re: MC 6 hangs when I try to "play"

    Here's the Windows console log after the application hangs:

    Description:
      A problem caused this program to stop interacting with Windows.

    Problem signature:
      Problem Event Name:    AppHangB1
      Application Name:    AvidMediaComposer.exe
      Application Version:    6.0.0.20800
      Application Timestamp:    4ea8e149
      Hang Signature:    3fc7
      Hang Type:    517
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Hang Signature 1:    3fc73b11868a19ab5a3c4edc1a14c0e3
      Additional Hang Signature 2:    a320
      Additional Hang Signature 3:    a320bebed717476be608da68f2602730
      Additional Hang Signature 4:    3fc7
      Additional Hang Signature 5:    3fc73b11868a19ab5a3c4edc1a14c0e3
      Additional Hang Signature 6:    a320
      Additional Hang Signature 7:    a320bebed717476be608da68f2602730

    thx,

    BG

  • Mon, Nov 21 2011 6:05 PM In reply to

    Re: MC 6 hangs when I try to "play"

    Bogie:

    Thanks for that info. I will relay it as well.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Nov 21 2011 6:43 PM In reply to

    • bogie
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Posts 220
    • Points 2,645

    Re: MC 6 hangs when I try to "play"

    I managed to replicate the problem, establish a pattern and come up with a workaround. Hopefully, this will give enough hint to the mighty engineering team in Burlington to fix it. So here it goes:

    -if project is launched with no BOB attached, system works fine

    -if project is launched with MojoDX attached in green-green 8/10bit modes, system will not hang

    -if project is launched with MojoDX attached in yellow-yellow or yellow-green modes, system will consistently hang after 1 second of playback

    -later today I will try to test with a NitrisDX box as well

    -WORKAROUND: right after the project launch, change the video quality button (doesn't matter if you go back to a yellow mode). This will avoid the crash and you can enjoy a fully functional session. If launching in green-green, you don't need the workaround(see above)

    -project format, framerate and media type seem irrelevant to the issue

     

    cheers,

    Bogdan Grigoresco

    Sr.Engineer, ACSR DS/Unity

    www.finale.tv

  • Mon, Nov 21 2011 6:46 PM In reply to

    Re: MC 6 hangs when I try to "play"

    Relayed your info and workaround to engineering.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Nov 21 2011 9:02 PM In reply to

    • bogie
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Posts 220
    • Points 2,645

    Re: MC 6 hangs when I try to "play"

    I've got the time to test with the NitrisDX box as well.

    Things are similar, with the exception that once hung, the Nitris system will require a full shutdown of both CPU and BOB in order to come back to sense and be able to playback anything(again, only in green-green modes, yellow is not good)

    thx,

    Bogdan Grigoresco

    Sr.Engineer, ACSR DS/Unity

    www.finale.tv

  • Mon, Nov 21 2011 10:58 PM In reply to

    • Dioveht
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 42
    • Points 555

    Re: MC 6 hangs when I try to "play"

    Same problem here with Blackmagic Intensity Pro:

     

    If I hit Play MC6 freezes after 2 seconds.

     

    My workaround:
    - Start MC6
    - Open project
    - Capture a clip
    - Close Capture

    Now it works to me. 

  • Tue, Nov 22 2011 4:45 PM In reply to

    • Vince
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 16
    • Points 200

    Re: MC 6 hangs when I try to "play"

     

    Larry,

    I ran the HW test on the Nitris DX -- the firmware update is there and all tests passed.

    Hang on video playback ramains.  I noticed that audio files play fine, but no go on video playback with Nitris DX connected. 

     

    Vince

     

  • Tue, Nov 22 2011 5:00 PM In reply to

    Re: MC 6 hangs when I try to "play"

    Thanks, Vince. Information relayed.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Wed, Nov 23 2011 3:46 PM In reply to

    Re: MC 6 hangs when I try to "play"

    Dioveht:

    Same problem here with Blackmagic Intensity Pro:

     

    If I hit Play MC6 freezes after 2 seconds.

     

    My workaround:
    - Start MC6
    - Open project
    - Capture a clip
    - Close Capture

    Now it works to me. 

    Yes that workaround works, but what happens if you change the  Workspace from record to source/record editing or to effects editing and try to play.

    At my system the program will crash

    HP XW8400 2X Intel Xeon 5150 6GB Ram Nvidia Quadro 2000 [view my complete system specs]
  • Sun, Dec 4 2011 4:06 PM In reply to

    Re: MC 6 hangs when I try to "play"

    Same problem but I am using Matrox Mini.

    Workaround reset Video Quality from Green to Yellow/Green.

    I was working on a project and it just started to happen. This was after many days days with no problem.

    MC6 download upgrade from MC5

    HP z820 Workstation Xeon E5-2630 @ 2.6ghz 2x 6 Core cpu Memory: 32g o/s Win 7 Pro 4 x 3T sata 7200 rpm Raid 10 Media G-Raid Gen4 2tbyte Matrox... [view my complete system specs]
  • Sun, Dec 4 2011 4:16 PM In reply to

    • mjolnarn
    • Top 10 Contributor
    • Joined on Wed, Feb 8 2006
    • Sweden
    • Posts 13,346
    • Points 160,330

    Re: MC 6 hangs when I try to "play"

    Sometimes, after just have been started up, I can see a hang and freeze if I begin with playing the Sequense the first thing that I do.

    If I, however, starts with playing the source viewer for a couple of seconds, all runs well after that.

    Mostly I don´t see any hangs at all however.

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Thu, Mar 29 2012 10:08 PM In reply to

    • jamesdebenham
    • Not Ranked
    • Joined on Thu, Oct 12 2006
    • Brisbane, Australia
    • Posts 57
    • Points 730

    Re: MC 6 hangs when I try to "play"

    Sorry for the bump but I am having exactly the same problem. Found a couple of threads describing this issue but they seem to stop without any issue.

    This is happening for me on my z400 DX Nitris MC 6.0.1 machines.

    I am about to log a support case but was hoping someone had come up with an answer?

    MC / PT / NEXIS / INTERPLAY / AIRSPEED / CAPTURE / MEDIA CENTRAL [view my complete system specs]
  • Thu, Mar 29 2012 10:20 PM In reply to

    Re: MC 6 hangs when I try to "play"

    I've pinged Marianna.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Thu, Mar 29 2012 10:23 PM In reply to

    Re: MC 6 hangs when I try to "play"

    Marianna has said they expect this to be fixed in the next update.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Thu, Mar 29 2012 10:26 PM In reply to

    • Vince
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 16
    • Points 200

    Re: MC 6 hangs when I try to "play"

    Gents,

    I had the same problem with video playback freezing on NitrixDX.  Enabling Hyperthreading in the system bios fixed the issue. Now if I could get Pan & Zoom to work smoothly…

     

    Vince

     

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